Refusal to pay winnings

If a barred person has entered the gaming area and breached their barring order, you must record their name and address.

If their winnings have been withheld, you must tell the person of their right to have this decision reviewed by the Liquor and Gambling Commissioner within 14 days.

You must also direct them to further information about applying for a review - Information for the general public.

Notifying the commissioner

You must notify the commissioner of the breach of barring using BOEN and include:

• the date and time of the incident
• gaming machine identification number (both venue number and Government ID)
• the circumstances which led to the barred person being identified
• any further action taken
• the gaming manager on duty
• the person's name and address.

Outcome of the review

If the commissioner revokes the decision, the withheld winnings must be paid to the person.

If the commissioner upholds the decision, or more than 14 days has passed since the winnings were withheld, the money is forfeited and paid into the Gamblers Rehabilitation Fund.

Licensees can lodge the winnings with the commissioner using the CBS Liquor and Gaming Portal.

If a gaming machine is not operating properly, you must record the player's name and address.

If any winnings have been withheld, you must tell the person of their right to have this decision reviewed by the Liquor and Gambling Commissioner within 14 days.

You must also direct them to further information about applying for a review - Information for the general public.

Record keeping requirements

You must make a record of and keep the following details for at least 12 months:

• the date and time of the incident
• gaming machine identification number (both venue number and Government ID)
• the circumstances which led to the malfunction and any further action taken
• the gaming manager on duty
• the person's name and address.

Outcome of the review

If the commissioner revokes the decision, the withheld winnings must be paid to the person.

If the commissioner upholds the decision, or if the person doesn't apply for a review, the withheld winnings are kept by the gambling provider.

It's an offence for a minor to enter a gaming area or to operate a gaming machine on licensed premises.

If a minor has operated a gaming machine you must record their name and address and withhold any winnings.

Those winnings must be forfeited to the commissioner within 7 days. Licensees can lodge the winnings with the commissioner using the CBS Liquor and Gaming Portal.

You must make a record of and keep the following details for at least 12 months:

• date and time of the incident
• gaming machine identification number (both venue number and Government ID)
• the circumstances which led to the minor being identified and any further action taken
• the gaming manager on duty
• the minor's name and address.

A decision to withhold winnings from a minor is not a decision that can be reviewed.