TITO tickets and residual gaming machine jackpots
Certain unredeemed gaming machine winnings and jackpot amounts must be forfeited to the Liquor and Gambing Commissioner and paid to the Gamblers Rehabilitation Fund (GRF).
- some expired gaming machine TITO tickets
- any gaming machine winnings of $50 .01 or more that remain unclaimed on a gaming machine after 24 hours
- any residual jackpot of $10,000.01 or more when a game or gaming machine is decommissioned.
Failing to comply with a provision of a gambling Act is an offence and penalties of up to $20,000 can apply.
Some gaming machines may be operated using ticket-in ticket-out (TITO) technology.
TITO tickets can be used to play a gaming machine in addition to banknotes or coins but will expire after 12 months from the date of issue.
Gaming machine players do not have to redeem these tickets immediately and may even choose to not redeem a ticket until a later visit. Some players may choose not redeem tickets for small amounts of residual credits (less than $1).
After 12 months, a licensee must pay the cash value of any expired tickets with a value of $1 or more to the commissioner when the total value of expired tickets at the end of any month is $750 or more.
This will then be paid to the Gamblers Rehabilitation Fund (GRF).
See the Unredeemed TITO ticket fact sheet for a flowchart and examples.
Dealing with tickets
Regularly monitor the details of any expired tickets for your venue through the IGC web portal so you can account for the accruing liability.
IGC has developed an Unredeemed Ticket Report to help you with this.
IGC will notify you directly on the second day of any month if the total value of expired tickets for your venue is $750 or more.
You do not need to do anything to redeem these tickets. The IGC monitoring system will automatically change the status of these tickets on the site controller from 'expired' to 'billed'.
Forfeiting amount to the Commissioner
If the total value of expired gaming machine tickets for your venue is $750 or more on the second day of any month, you must pay the cash value of these expired tickets to the commissioner by the last day of that month.
Licensees must lodge this money and a copy of the IGC Unredeemed Ticket Statement using the Liquor and Gaming Online (LGO) Portal.
In the unlikely event that gaming machine winnings of $50.01 or more remain unclaimed on a gaming machine after 24 hours, the winnings must be forfeited to the commissioner and then paid to the GRF.
This does not include gaming machine TITO tickets that have been issued by gaming machines to players but not redeemed.
Licensees can lodge these winnings with the commissioner at any time using the Liquor and Gaming Online (LGO) Portal.
When a game or gaming machine is decommissioned (ie as a result of a game change or gaming machine changeover) the amount of any residual jackpot must be forfeited to the Commissioner and paid to the GRF if the total jackpot (excluding any start-up value) is $10,000.01 or more.
This is relatively unlikely, and allows lower-value jackpots to be transferred to a new game or gaming machine.
Licensees can lodge these jackpots with the commissioner at any time using the Liquor and Gaming Online (LGO) Portal.
Any residual jackpots will continue to be automatically transferred by the monitoring system to a new game or gaming machine when notified of a change, requiring little input from venue staff.