Gaming machine licensees must notify the Liquor and Gambling Commissioner of a new gaming manager or gaming employee before they can start work.
If a gaming manager or employee is employed at more than one venue, the licensee of each venue is required to notify separately.
- A gaming manager must be on duty at all times when gaming machines are authorised to operate.
- A gaming employee is not allowed to supervise or manage a gaming area.
New gaming employees
Only venue administrators can notify the commissioner of a new gaming manager or gaming employee using BOEN.
Before adding a new employee, have the following documents ready:
- New employee declaration and consent - form 21 (PDF 201KB) completed and scanned
- Scanned copy of identification (such as driver’s licence or passport)
- Scanned passport style photograph (for printing of ID badge).
If a licensee allows a person to work as a gaming manager or gaming employee without notifying the commissioner using BOEN - or fails to record details of training - both the licensee and the person are guilty of an offence.
A maximum penalty of $35,000 can apply.
Training
Anyone carrying out the duties of a gaming manager or gaming employee must successfully complete approved courses of training through an approved training provider.
The approved courses from 31 March 2024 are:
- Responsible Service of Gambling Level 1 (RSG1)
- Responsible Service of Gambling Level 2 (RSG2)
- Responsible Service of Gambling Level 3 (RSG3)
Licensees, directors and committee members are only required to complete training if they carry out the duties of a gaming manager or employee and have notified the Commissioner using BOEN.
Successfully completing an approved training course is not a prerequisite for someone to be notified as a gaming manager or employee. However, from 31 March, 2024 licensees must ensure that staff complete approved training as follows:
- for each gaming employee—
- within the 3 months before or after the Commissioner is first notified of the appointment of the person as a gaming employee, completes RSG1 training
- within 12 months after first completing RSG1 training, completes RSG2 training, and
- within 24 months after first completing RSG2 training and every 24 months thereafter, completes RSG3 training.
- for each gaming manager—
- within the 3 months before or after the Commissioner is first notified of the appointment of the person as a gaming manager, completes RSG1 training (if the gaming manager has not already completed RSG2 training)
- within 3 months of completing RSG1 training, completes RSG2 training (if the gaming manager has not already completed RSG2 training), and
- within 24 months after first completing RSG2 training and every 24 months thereafter, completes RSG3 training.
Training providers
Changes to the training guidelines effective from 31 March 2024 require that Registered Training Organisations (RTOs) may only deliver courses of training that have been approved by the Liquor & Gambling Commissioner. The Commissioner has approved one set of course content for RSG1, RSG2 and RSG3 training for delivery by all RTOs. Details of the course content requirements are specified
in the course content Guidelines.
Any RTO seeking to deliver an approved course of training must seek approval by the Commissioner in order to do so. Applications to deliver approved courses of training must be made in accordance with the appropriate Guidelines and should be made to cbsreforms@sa.gov.au.
The RTOs listed below have been approved to provide training as follows:
Training provider | Approved courses | Approved delivery method |
Australian Hotels Association SA Branch (AHA|SA) Level 4, 60 Hindmarsh Square Ph 8232 4525 | RSG1 | Face to face |
RSG2 | Face to face and virtual via Zoom | |
RSG3 | Face to face and virtual via Zoom | |
Career Employment Group (CEG) 1/192 Pirie Street Ph 8338 1492 | RSG1 | Face to face |
RSG2 | Face to face | |
Complete Hospitality Training Skills 222a Henley Beach Road Ph: 8290 2200 | RSG1 | Face to face |
RSG2 | Face to face | |
RSG3 | Face to face | |
HITsa Training and Employment 1st Floor, 353 Cross Rd Ph: 8375 2800 | RSG1 | Face to face |
RSG2 | Face to face | |
RSG3 | Virtual via Instructure Canvas and Webex meeting Webinar platforms | |
The Jackpot Club Level 1, 50 Greenhill Rd Ph: 8357 7488 | RSG1 | Face to face |
RSG2 | Face to face and virtually via MS Teams | |
RSG3 | Face to face and virtually via MS Teams |
Recording training
The licensee is responsible for making sure relevant staff meet the training requirements. Paying course fees is a matter between the licensee and the employee.
The licensee must record the successful completion of training in BOEN within 28 days of receiving the training certificate.
CBS inspectors regularly audit the BOEN system to ensure training is up to date.
It is an offence for a gaming machine licence holder to contravene the training requirements for gaming managers and employees.
Duties
Only people who have been appointed as a gaming manger or a gaming employee by the licensee and notified in BOEN may carry out prescribed duties in relation to gaming machines. These duties are:
- paying out winnings, including redeeming the credit value of a ticket
- opening a secure area of a gaming machine
- performing any tasks that require the opening of a secure area of a gaming machine
- the power to remove a person from a gaming area if:
- that person has damaged or abused a machine
- has or is about to commit an offence, or
- is behaving in an offensive, abusive or disorderly manner using only such force as is reasonably necessary for that purpose.
If a gaming machine operates in connection with a cashless gaming system, these duties include helping:
- a person using the cashless gaming system
- the user of the cashless gaming system to store and transfer value from a user’s account to a gaming machine
- a person using the (associated) pre-commitment system
- a person using a gaming machine operated by the insertion of a ticket.
A cashier who only dispenses coins or notes is not required to be appointed as a gaming manger or gaming employee.
Gaming managers also have the following additional responsibilities:
- review the records of suspected problem gamblers at least weekly
- document as part of the record that the review has been undertaken
- record any steps taken to intervene in the suspected problem gamblers’ gambling behaviour.
Gaming managers and gaming employees are prohibited from operating gaming machines at any venue where they are employed except to carry out their duties.
If a person carries out any of the prescribed duties of a gaming manager or employee without the licensee notifying the commissioner using BOEN, both the licensee and the person are guilty of an offence.
The commissioner can also prohibit a person from carrying out the duties of a gaming manager or employee, either permanently or for a specified time.
Helping people experiencing gambling harm
Licensees must develop policies and procedures that help staff:
- identify and respond to people displaying signs of gambling harm
- refer them to a gambling help service.
Licensees must also establish a reporting process for staff to identify and record suspected problem gamblers. These records must include detailed information to help staff identify the patron and be readily available to all gaming staff.
Gaming Care and Club Safe can help develop these policies and procedures and detail appropriate ways to help patrons experiencing gambling harm.
Licensee responsibilities
The licensee:
- must bar someone if they ask to be barred from the venue (voluntary barring)
- may bar someone if they believe the person is behaving in a manner that indicates the person could suffer harm or cause harm to their family because of their gambling (involuntary barring)
- may bar a person if someone else, such as a friend or family member, who is concerned about the person’s gambling behaviour requests it (third party barring).
Bar someone from a gaming area
All barrings must be recorded on BOEN.
Gaming managers vs responsible person
A responsible person is someone approved to manage the liquor operations of the licensed premises.
Unless that person has also been notified as a gaming manager or gaming employee through BOEN, they are not allowed to perform gaming duties or supervise the gaming operations of the business.
Finishing employment
A licensee must notify the commissioner within 14 days using the BOEN system if a person stops working as a gaming manager or gaming employee for the premises.
A person is committing an offence if they play a gaming machine on the premises within 28 days of ceasing to be a gaming manager or employee.
Contact CBS Gambling Team
Email: gamblingadministration@sa.gov.au
Phone: 131 882 and select option 6
Post:
GPO Box 2169
Adelaide SA 5001
Personal barring queries
If you want to be barred or have questions about your barring phone or text: 0427 051 300
For all other queries, including venue queries relating to barrings, phone 131 882.
