Refusal to pay winnings
A gambling provider can withhold winnings from you if:
- you're subject to a barring order
- a gaming machine, or a game being played on a machine, is not operating properly.
A gambling provider must request your name and address and advise you of your right to have the decision reviewed by the Liquor and Gambling Commissioner.
Apply for a review
You can apply to the commissioner for a review of the decision to refuse to pay winnings within 14 days.
The commissioner will either confirm or revoke the decision.
The final decision can't be reviewed or changed.
A gambling provider must also withhold winnings from a minor who operates a gaming machine. Those winnings are forfeited to the Liquor and Gambling Commissioner for payment into the Gamblers Rehabilitation Fund.
A decision to withhold winnings from a minor is not able to be reviewed or changed.