As a gambling provider, you can withhold winnings from a person if you're satisfied that:
- the person is subject to a barring order
- a gaming machine, or a game being played on a machine, is not operating properly.
You must get the person's name and address and inform them of their right to have the decision reviewed by the Liquor and Gambling Commissioner.
Applying for a review of withheld winnings
You can apply to the commissioner for a review of the decision to refuse to pay winnings within 14 days.
The commissioner will either confirm or revoke the decision.
The final decision can't be reviewed or changed.
Refusing to pay winnings to a barred person
If the commissioner revokes the decision, the withheld winnings must be paid to the person.
If the commissioner upholds the decision, or if the person doesn't apply for a review, the withheld winnings are forfeited to the commissioner and must be paid into the Gamblers Rehabilitation Fund.
Licensees can lodge the winnings with the commissioner using the CBS Liquor and Gaming Portal.
Refusing to pay winnings due to a gaming machine not operating properly
If the commissioner revokes the decision, the withheld winnings must be paid to the person.
If the commissioner upholds the decision, or if the person doesn't apply for a review, the withheld winnings are kept by the gambling provider.
Refusing to pay winnings to a minor
A minor who operates a gaming machine is not entitled to any winnings they may have made on the machine.
Those winnings must be forfeited to the commissioner and paid into the Gamblers Rehabilitation Fund.
Licensees can lodge the winnings with the commissioner using the CBS Liquor and Gaming Portal.
