Gambling providers can bar a person from specific areas of their venue and from gambling activities. A barring order made at a venue can last an unlimited period, but must be in place for at least three months.
As a licensee you:
- must bar someone if they ask to be barred from your venue (voluntary barring)
- may bar someone if you feel they could suffer harm or cause harm to their family because of problem gambling
- may bar a person if someone else, such as a friend or family member, who is concerned about the person’s gambling behaviour requests it.
All barrings must be recorded on BOEN.
A patron can choose to be barred from your venue for three months or for a longer period of time and at multiple venues.
If a person requests to be barred you must:
- fill out the barring form while they are with you (in person or on the phone)
- provide a translator if necessary
- refer the person to a counselling service
- remove that person from any loyalty mailing lists.
If you refuse a request from a person to be barred from your venue, you must notify CBS within seven days using BOEN.
You must complete the barring form which can be found at:
Using BOEN, you must notify Consumer and Business Services (CBS) within seven days when you have barred someone from your venue.
Multiple venues and longer barring periods
Changes to barring processes in SA mean that patrons who attend your venue and request to be barred can now also choose to:
- voluntarily bar themselves from other venues
- bar themselves for longer than three months.
You must complete the barring form and an addendum and specify an end date for the barring. These are both available from Gaming Care or Club Safe, You must also notify CBS through the BOEN system as soon as possible.
Barrings can only be processed for additional venues if a photograph is uploaded to BOEN. CBS will provide the patron with a copy of their barring letter by post or email.
You can assist a patron by:
- informing the patron of their available options as listed on the Barring Order Addendum
- taking a passport-style photograph of the patron, as well as a copy of their identification (eg drivers licence) and upload them to BOEN.
- ensuring all documents are completed and signed by the patron
- encouraging patrons to nominate an email address
- uploading the Barring Order, Addendum and any other supporting documents to BOEN.
You must advise the patron that they will receive confirmation of their barring order from CBS.
Involuntary barring occurs when you bar someone from your venue because:
- someone else has requested they be barred (third party barring)
- you believe their gambling is causing harm to themselves or their family.
If you refuse a request from someone who wants to bar a person you must notify CBS within seven days using BOEN.
CBS may contact you to discuss the involuntary barring. In some cases a hearing may be scheduled.
Hearings are used to:
- gather information
- validate the barring
- determine if more activities or venues need to be added
- decide how long the barring should be.
If everyone agrees, the order can be made through the voluntary barring process and a hearing isn't needed. If people don’t agree, a decision will be made by a delegate of the commissioner.
Outcome of the hearing
The outcome of the hearing and the reasons for the decision will be provided to everyone in writing. However, if the order is urgent CBS will attempt to make it available straight after the hearing.
Entering a venue when barred
Any person who breaks a barring order is guilty of an offence and can be fined up to $2,500. Any such instances must be recorded on BOEN within seven days.
Any licence holder, gaming manager or gaming employee who allows a barred person to enter the gaming area or purchase a gambling product - eg betting tickets or placing bets - is also guilty of an offence and can be fined up to $10,000.
You or one of your employees must ask the barred person to leave the area. If necessary you may use reasonable force to remove the person from the premises.
Using the BOEN system
Forgot your password?
You can reset your BOEN password online and you will receive an email confirming the new password.
You must register a venue administrator to manage your venue's BOEN account. You must have at least two authorised administrators to cover you in case someone is sick or on leave.
You will need to scan and load the signed form into BOEN.
Only venue administrators can notify of a new employee. Legally, you must have written permission to search for an employee in BOEN.
Use the forms below if you are unable to access BOEN online.
Email the completed forms to firstname.lastname@example.org