Licensees can bar people from their gaming room for their own safety or for the wellbeing of others. All barrings must be recorded on BOEN.
Bar someone from your venue
Gaming licensee responsibilities
Gambling providers can bar a person from specific areas of their venue and from gambling activities. A barring order by a venue lasts for three months.
As a gaming licensee you:
- must bar someone if they ask to be barred from your venue (voluntary barring)
- may bar someone if you feel they could suffer harm or cause harm to their family because of problem gambling
- may bar a person if someone else, such as a friend or family member, who is concerned about the person’s gambling behaviour requests it.
You must complete the barring form which can be found at:
Using BOEN, you must notify Consumer and Business Services (CBS) within seven days when you have barred someone from your venue. CBS will then contact the barred person and invite them to come to CBS to discuss their barring. CBS will review the barring order and can bar the person for up to three years.
If a person requests to be barred, you must fill out the barring form while they are with you (in person or on the phone). You must provide a translator if necessary.
Anyone who asks to be barred must be referred to a counselling service and removed from any loyalty mailing lists.
If you refuse a request from a person to be barred from your venue, you must notify CBS within seven days using BOEN.
If you have barred someone from your venue because:
- someone else has requested they be barred
- you believe their gambling is causing harm to themselves or their family
you must notify CBS of the barring within seven days using BOEN.
If you refuse a request from someone who wants to bar a person you must notify CBS within seven days using BOEN.
CBS will then contact you to arrange a conference call between you, the person who needs help and a CBS staff member. This is called a directions hearing.
Directions hearings are used to gather information and:
- validate the barring
- determine if more activities need to be added
- determine if more venues need to be added
- how long the barring should be.
If everyone agrees, the order can be made through the voluntary barring process and a hearing isn't needed. If people don’t agree, CBS will call a hearing.
A hearing is an opportunity to discuss the proposed barring.
You need to attend if you are:
- the person or licensee who initiated the barring
- the barred person.
If the barred person doesn't agree to attend the hearing, in some circumstances an order will be made without them being present.
You can ask people to attend who can give you personal support such as:
- a trusted friend
- a family member
- an industry representative.
What you'll need
Everyone will need to bring:
- photo identification - eg drivers licence
- any information you think supports your case
- people who can support you.
What happens at the hearing
Hearings are usually informal, but people who are giving evidence must take an oath or affirmation. Witnesses don't need to stay after they've given evidence.
Both the person who initiated the barring and the barred person will have the opportunity to:
- call witnesses
- make submissions
- give evidence.
Hearings are recorded.
The hearing can be cancelled and a new date set if:
- the person who initiated the barring or the barred person do not turn up for the hearing
- more information is required from either person
- a summons has not been served to the barred person.
The hearing must be cancelled if the barred person has a complaint against them under the Domestic Violence Act 1994. The hearing can’t begin until the domestic violence complaint ends.
Outcome of the hearing
The outcome of the hearing and the reasons for the decision will be provided to everyone in writing. However, if the order is urgent CBS will attempt to make it available straight after the hearing.
Entering a venue when barred
Any person who breaks a barring order is guilty of an offence and can be fined up to $2,500. Any such instances must be recorded on BOEN within seven days.
Any licence holder, gaming manager or gaming employee who allows a barred person to enter the gaming area or purchase a gambling product - eg betting tickets or placing bets - is also guilty of an offence and can be fined up to $10,000.
You or one of your employees must ask the barred person to leave the area or remove the person from the premises and may use reasonable force if necessary.
Using the BOEN system
Forgot your password?
You can reset your BOEN password online and you will receive an email confirming the new password.
You must register a venue administrator to manage your venue's BOEN account. We recommend you have at least two authorised administrators to cover you in case someone is sick or on leave.
You will need to scan and load the signed form into BOEN.
Only venue administrators can notify of a new employee. Legally, you must have written permission to search for an employee in BOEN.
Use the forms below if you are unable to access BOEN online.
Post the completed forms to:
Consumer and Business Services
PO Box 2169
Adelaide SA 5001
Phone: 8226 7233
91 Grenfell Street
GPO Box 2169
Adelaide SA 5001