Operating gaming machines

To operate gaming machines (known as poker machines or pokies) in South Australia you must:

  • have a gaming machine licence, and
  • hold a gaming machine entitlement for each gaming machine in your possession.

Gaming machine licence entitlements

There are a number of other requirements to operate a gaming machine.

Facial recognition systems

Gaming venues authorised to operate 30 or more gaming machines (with at least one gaming machine able to be operated using a banknote acceptor) must have approved facial recognition technology installed to identify barred persons entering a gaming area.

Only facial recognition systems that have been evaluated and approved by the commissioner will be allowed to operate in gaming venues.

A notice must be displayed at each entrance to a gaming area to notify those about to enter that a record of their facial image will be made by the facial recognition system.

A list of approved facial recognition systems and steps for engaging with a system provider are available on the CBS website.

Venues who are not subject to this mandatory requirement may also voluntarily choose to implement this technology to support their responsible gambling operations.

A facial recognition system must not be used for, or in connection with any of the following:

  • encouraging or providing incentives to a person to gamble
  • customer loyalty programs
  • a lottery within the meaning of the Lotteries Act 2019
  • identifying a barred person outside the licensed premises where the system is operating
  • any other purpose notified by the commissioner to the system provider or licensee.

Monitoring of gaming machines

All gaming machines in South Australian hotels and clubs are monitored in real time to ensure:

  • machines and installed software are approved and configured correctly
  • machines only operate during approved trading hours
  • machines able to be operated by banknote or ticket comply with certain transaction limits
  • the collection of financial and statistical gaming data
  • the collection of information to assess a venue's gaming tax.

The monitoring system does not:

  • control or influence the outcome of any game
  • adjust the odds of winning or prizes paid.

SKYCITY Adelaide operates an independent system, which has been approved by the commissioner, to monitor gaming machines operating at the Adelaide Casino.

Purchase, sale and disposal of gaming machines

The purchase, sale or disposal of a physical gaming machine is the responsibility of the licence holder and must be done through a licensed gaming machine dealer.

List of gaming machine dealers (PDF 65KB)

Installation and maintenance of gaming machines

The installation, service, repair, disconnection or removal of a gaming machine can only be carried out by a licensed gaming machine service agent or an affiliate.

There are currently two service licensees in South Australia:

Amtek Services Pty Ltd
Unit 2/48 Barwell Ave
Kurralta Park
Phone: (08) 8351 1665

Maxx Gaming
Unit 4/938 South Rd
Edwardstown SA 5039
Phone: (08) 8275 9700

Contact CBS Gaming

Email: gamblingadministration@sa.gov.au

Phone: 131 882

Post:
GPO Box 2169
Adelaide SA 5001


Page last updated 6 April 2021

Provided by:
Government of South Australia
URL:
https://www.sa.gov.au/topics/business-and-trade/gambling/running-a-gaming-venue/operating-gaming-machines
Last Updated:
06/04/21
Printed on:
12/04/21
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2021
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