Gaming managers and employees
A gaming manager must be on duty at all times when gaming machines are available. A gaming employee is not allowed to supervise a gaming room.
New gaming managers and employees
The licensee must notify the Liquor and Gambling Commissioner of a new gaming manager or gaming employee, using the online employee notification system (BOEN), before they can start work.
If a gaming manager or employee is employed at more than one venue, the licensee of each venue is required to notify the commissioner separately.
The commissioner and SA Police have access to BOEN and review all notifications to ensure that gaming managers and employees are fit and proper to carry out their role.
The commissioner also has the power at any time to prohibit a person from carrying out the duties of a gaming manager or employee, either permanently or for a specified time.
If a licensee allows a person to work as a gaming manager or gaming employee without notifying the commissioner using BOEN, both the licensee and the person are guilty of an offence.
Consistent minimum training requirements apply across hotels, clubs and the Adelaide casino.
The training requirements apply to:
- gaming employees
- gaming managers
- licensees, directors, shareholders and committee members who:
- carry out the prescribed duties of a gaming manager or gaming employee and
- have notified the commissioner as such via BOEN.
Training is not a prerequisite to being notified as a gaming manager or gaming employee. However, all new gaming managers and gaming employees:
- must complete the required training through a recognised training provider within three months of commencing employment
- are required to maintain their level of knowledge through repeat training every two years.
When training is complete, the training provider will advise Consumer and Business Services (CBS) of the results and the training record is uploaded to the BOEN system, usually within 30 days.
If CBS is unable to upload a training record, the employee or the licence holder will need to manually upload the training record on BOEN. This may be necessary if training is completed prior to a licensee notifying the BOEN system of employment.
The licence holder is responsible for making sure that staff meet the training requirements. Payment of course fees is a matter to be decided between the licence holder and the employee.
CBS inspectors regularly check the BOEN system to ensure training is up to date.
Penalties apply for both the employer and the employee if training requirements aren’t met.
Training courses need to be recognised by the Independent Gambling Authority (IGA).
Basic and advanced training courses are provided by:
Australian Hotels Association SA Branch (AHA|SA)
Phone: (08) 8232 4525
Career Employment Group (CEG)
Phone: 1300 885 697
Club and Hospitality Training Services (Clubs SA partner)
Phone: (08) 8290 2200
Hospitality Industry Training Pty Ltd (HITsa)
Phone: (08) 8267 3000
The Jackpot Club (basic training only)
Phone: (08) 8357 7488
Only persons who are notified as a gaming manger and/or a gaming employee in BOEN are allowed to perform prescribed duties in relation to gaming machines. These duties are:
- paying out winnings
- opening a secure area of a gaming machine
- performing any tasks that require the opening of a secure area of a gaming machine
- the power to remove a person from a gaming area if:
- that person has damaged or abused a machine
- has or is about to commit an offence, or
- is behaving in an offensive, abusive or disorderly manner using only such force as is reasonably necessary for that purpose
- if a gaming machine operates in connection with a cashless gaming system:
- provide assistance to a person using the cashless gaming system
- assist the user of the cashless gaming system to store and transfer value from a user’s account to a gaming machine
- provide assistance to the person using the (associated) pre-commitment system.
A cashier who only dispenses coins is not required to be a gaming manger or gaming employee.
Gaming managers also have the following additional responsibility to:
- review the records of suspected problem gamblers on a regular basis
- document as part of the record that the review has been undertaken
- record any steps taken to intervene in the suspected problem gamblers’ gambling behaviour.
Gaming managers and gaming employees are prohibited from operating gaming machines at any venue where they are employed except as necessary for carrying out their duties.
Dealing with problem gamblers
Gaming managers must document any issues with suspected problem gamblers and try to intervene where appropriate.
People must be barred from a gaming area if:
- they behave in an offensive or disorderly manner
- they commit an offence
- a gaming manager or employee believes they may hurt themselves or their family because of gambling
- they ask to be barred
- there is any other reasonable cause.
Gaming managers vs responsible person
A responsible person is someone approved to manage the liquor operations of the licensed premises.
Unless that person has also been notified as a gaming manager or gaming employee through BOEN, they are not allowed to perform gaming duties or supervise the gaming operations of the business.
A licence holder must notify CBS within 14 days using the BOEN system, if a person stops work as a gaming manager or gaming employee. The person is not allowed to play gaming machines at that venue for 28 days after finishing work.