Bar someone from your gaming room
People can be barred from a gaming room for their own safety or for the wellbeing of others.
Gaming licensee responsibilities
People must be barred from a gaming area if:
- they behave in an offensive or disorderly manner
- they commit an offence
- a gaming manager or employee believes they may hurt themselves or their family because of gambling
- they ask to be barred
- there is any other reasonable cause.
Barring orders made by a licence holder:
- must be in writing
- must be either:
- served personally
- posted to the person's last known address, fax or email address.
- can last for three or six months, or indefinitely, depending on whether it is the first, second or third time.
A barring order from a gaming area can only be cancelled by the IGA.
If a customer requests to be barred, you must fill out the form while they are with you (in person or on the phone). You must provide a translator if necessary.
Anyone who asks to be barred must be referred to a counselling service and removed from any loyalty mailing lists.
If someone asks to be barred from a gaming area and you refuse, you must notify the Independent Gaming Authority (IGA) within seven days. If they don’t contact you within 14 days, the request has been refused and the barring didn't happen.
Entering a venue when barred
Anyone who breaks a barring order is guilty of an offence and can be fined up to $2,500. Any licence holder, gaming manger or gaming employee who allows a barred person to enter the venue is also guilty of an offence and can be fined up to $10,000.
You or one of your employees must ask the banned person to leave the area or remove the person from the premises using reasonable force if necessary.