Screening Unit services are not available while we do a system upgrade.
There is no impact on submitted applications or finalised checks. The Screening Unit will continue to provide safeguarding services, including continuous monitoring.
You can access full services again on 29 June 2026.
If your organisation needs to make a WWCC notification (Section 19 report) or you need to notify us as a WWCC clearance holder, email the relevant information to dhs.screeningunitpolicy@sa.gov.au. We’ll review and take appropriate action.
For urgent advice or enquiries contact the Screening Unit Customer Service Team.
New applications are currently closed. You can access full services again on 29 June 2026.
Verify your ID
If you have submitted an online application using the print and seek verification option, you will need to take your ID to a verifying officer to complete your application.
Important information if you are currently living outside of Australia.
Fees
Volunteers don't have to pay for any checks. Working with Children Checks are free for foster carers.
Fees for students and employees
Progress of your application
You'll receive email notification once your application has been submitted.
Most applications are completed within 4 to 6 weeks.
Processing can take longer if:
- you have relevant criminal history, or
- the Screening Unit needs to wait for information from other agencies (like SA Police or other government departments) before an application can be completed
Once the screening unit receives information from other agencies, you'll be sent an email explaining if you have been cleared for work or whether further assessment is required.
The Screening Unit does not issue hard copy clearance letters or certificates. When your screening assessment is complete, you'll be notified by email.
Privacy
When corresponding with the Screening Unit, we will address our clients using their legal name and pronoun declared in the most recent screening application. Information declared within the screening application is confidential and will not be disclosed to employers and third parties, including gender and former legal names.
Contact
Online
For queries about new or existing screening checks, complete the contact the Screening Unit form.
Contact the Screening Unit
Phone
1300 321 592
Monday to Friday, 9:00 am to 5:00 pm.
In person
You can only contact the Screening Unit by phone or using the online enquiry form.
