The starting point for public-facing transactions should be a service page, known as a call to action (CTA) page, on SA.GOV.AU.
Service pages describe interactions and transactions between citizens and government, and businesses and government. They help people do things online quickly, such as:
- applications
- claims
- complaints
- payments and refunds
- registrations and renewals
- reporting and lodgments
- subscriptions
- advising changes.
The service start page always sits on SA.GOV.AU, but the actual transaction may be processed through a service portal, an online form, or another agency's system.
Service pages are the start of the user journey. You need to consider them before you design your form.
Make sure the information on the CTA page is consistent with what's in the form.
'Before you begin' information should be on the CTA page including:
- a description of the service
- expectations:
- fees
- waiting periods
- what they'll need before they start
- eligibility requirements
- what happens next
- contacts.
Filtering questions regarding eligibility on a 'Before you begin' form page should only be included if experience shows that users consistently get this wrong.
Example - iApply form - Before you begin
Call to action page examples
Example - SA.GOV.AU - Apply to modify a light motor vehicle
Example - SA.GOV.AU - Make a freedom of information requestFurther information
Contact
For help with the CTA page contact the SA.GOV.AU team.
Email: egovernment@sa.gov.au
