mySAGOV tips and troubleshooting

Creating an account

You can also create your account by contacting Service SA.

Phone

Phone Service SA on 13 10 84 between 9:00 am and 5:00 pm Monday to Friday.

You'll need to provide evidence of your identity for us to verify it's really you.

In person

Attend a Service SA centre with your SA driver's licence or with evidence of your identity.

The link to verify your email address is valid for 2 hours. If your link expires, log in again using the email address and password you used to create your account. Another verification email will be sent.

If you are presented with this error, it means an account has already been created using that email address.

If this is your account, try logging in instead. You can reset your password if you don't remember it.

Each mySAGOV account must have a unique email address. If you share an email address with someone else, only one of you can use this email to create an account. This means if the email address is already in use, you will need to use a different one.

If you are presented with this error, it means you have already created an account using a different email address.

If you remember this email address, log in using those details.

If you need to change the email address associated with your account, you'll need to contact Service SA. You'll need evidence of your identity for us to verify it's really you.

Logging in

You can reset your password by selecting Forgot password on the login screen.

Enter the email address linked to your mySAGOV account, and we’ll send you a link to reset the password.

There is a different process if you have forgotten your email address.

You can recover your account online if:

• the mobile number used to set up 2FA has changed and you are unable to receive the code
• you cannot access the authenticator app used to set up 2FA - eg you got a new phone.

To recover your account, you will need to reset your password.

Follow these steps:

1. Open your internet browser using one device (computer or mobile) - do not use the mySAGOV app.
2. Open the login screen and select Forgot password.
3. Enter your email address. You'll be sent a link to your email to reset your password.
4. Open a new tab in the same internet browser and log into your email account. Make sure you do this step in the same internet browser, do not use a separate app to access your email.
5. Select update your password.
6. Create a strong and unique password, then enter it again to confirm it. Select Submit.

Once you have reset your password, you'll be directed to the home screen in your account.

To make sure you can log in easily next time, update your 2FA details by following these steps:

1. Select My account
2. Select Manage two-factor authentication
3. Select Remove
4. Select Continue

You can now set up 2FA again, this time entering your new mobile number or choosing a different verification method.

Managing your account

To close your account, you will need to log in to your mySAGOV account.

You will retain a 'mySAGOV' account, but you will no longer have access to mySAGOV account services.

Any vehicles you have nominated for direct debit must be unsubscribed from direct debit before you can close your account.

If you have subscribed to digital renewal notices, you will be unsubscribed from the service and receive paper notices instead.

Follow these steps:

1. Open your internet browser using one device (computer or mobile) - do not use the mySAGOV app.
2. Open the login screen and enter your email and password.
3. Select My account in the top menu of your home page.
4. Select Close account under Your identity.

Once your account has been closed you will need to verify your identity again should you wish to use mySAGOV account services.

Using the mySAGOV app

To access the latest features in the mySAGOV app, it’s important to keep it updated to the latest version. Regular updates may also include important security patches and bug fixes.

How to check if your app needs updating

On your mobile device, search for mySAGOV app on the App Store or Google Play.

If you have the latest version there will be an ‘Open’ button.

If you have an ‘Update’ button, then an update is required.

For security reasons, you will be automatically logged out after 30 days of inactivity. After this time you'll be asked to log in again.

If you have recently sold or disposed of a vehicle, and it's still displaying in your mySAGOV app this may be because:

• the new owner has not transferred the registration into their name yet
• the vehicle's been sold to an interstate buyer
• the vehicle's been written off or taken to a wrecking yard

If the vehicle's been sold to an SA buyer, the new owner has 14 days to transfer the registration into their name.

If the vehicle's been sold to an interstate buyer, been written off or taken to a wrecking yard, Service SA's system will continue to record you as the last registered owner as it's not being registered in a new SA owner's name.

As the system records you as the last registered owner, this means the vehicle will continue to display in your app.

If you've sold the vehicle, it's important that you submit a notice of disposal. This ensures Service SA is notified and records on the system that you are no longer the current owner of the vehicle.

If the vehicle has been declared a write-off, the insurer will notify Service SA within 7 days.

The mySAGOV app lets you add your digital licences and passes to your phone, view a list of your vehicle or boat registrations and set up renewal reminders.

The app does not let you make updates to your details or make payments. You will need to log into your mySAGOV account using your internet browser to access these services.

For online transactions and services available, visit the Service SA website.

If you are looking for myGov services such as the Australian Taxation Office or Centrelink, visit the myGov website.

If you have set up reminder notifications in the app and your registration is on direct debit, you may receive invalid notifications advising your registration is expiring.

This is because the information is updated when you open the app. If you don’t open your app regularly, it does not register that a payment has been made.

It is recommended that you switch off reminders if your registrations are on direct debit. If not all your registrations are on direct debit and you still wish to receive the reminders, you can ignore the reminders for any registrations that are on direct debit.

If there is an issue with your direct debit, Service SA will contact you.

The mySAGOV app no longer contains COVID-19 features.

• COVID-19 Check-in is no longer required in South Australia.
• The ability to store a vaccination certificate has been removed.

See the Services Australia website for alternative ways of storing an electronic certificate or for other ways to get proof of your COVID-19 vaccination.

You may be asked to update the app before you can use it again.