If you're having trouble using your mySAGOV account or the mySAGOV app, this page can help.
This page is for mySAGOV support only. For Medicare, Centrelink or ATO services, visit myGov.
On this page
Account help
I can't log in
Forgot password
- On the login screen, select Forgot password
- Enter your email address
- Follow the link emailed to you.
Didn't get the email? Check your junk folder or try another email you may have used.
Already have an account with a different email
- Try logging in with another email address of yours
- If you can't remember the password, use Forgot password.
Still need help? Contact Service SA
Don't have enough ID documents
- If you can't verify your identity online, contact Service SA and we'll help set up your account.
- You'll need to provide evidence of your identity so we can verify you.
Update your email or mobile number
Update your email address
You'll need to complete all 8 steps, including logging back in with your new email, to complete the update.
- Log in to your mySAGOV account using the current email linked to your account. Make sure you use your web browser (not the mySAGOV app). Select Start now below to begin
- Select My account
- Select Change email address
- Enter your new email address and select Save
- Select log in again in the Almost there prompt on the screen
- Log back in with your new email address. This will send a verification link to your new email
- Go to your email account and select Verify your email address in the email from mySAGOV. You'll be directed back to your account.
- Select Back to EzyReg Account (located at the top right-hand corner of the screen). This will direct you back to the home screen of your account.
Your updated email address should now display in the top right-hand corner of your home screen.
Still need help?
Contact us and we'll change your email address for you.
Phone
Phone Service SA on 1300 450 422
- Monday to Friday - 9 am to 5 pm
- Wednesday - 9:30 am to 5 pm.
You'll need to provide evidence of your identity so we can verify you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
Changed mobile number or lost phone
You'll need to reset your password and update your two-factor authentication (2FA).
How to recover your account:
- Log in using a browser (not the app)
- Select Forgot password
- Enter your email - you'll be sent a reset link
- Open a new tab in the same browser and log in to your email account
- Check your inbox and select Update your password
- Create and confirm a strong password > Select Submit.
Update your two-factor authentication (2FA):
- Select My account
- Select Manage two-factor authentication
- Choose Remove > Select Continue
- Set up 2FA again using your new mobile number or another verification method.
Still need help? Contact Service SA
Update your payment details
Credit card expired or changed
If your bank account or credit card details have changed, you'll need to update these in your mySAGOV account.
To get started:
- Log in to your mySAGOV account using your web browser (not the mySAGOV app). Select Start now below to begin
- Select My account
- Select Payment methods.
How to update the expiry date of your credit card
Follow these steps if your credit card is already saved in your mySAGOV account, and only the expiry date has changed.
- Under Your payment methods, select the credit card you wish to update
- Select Update
- Enter the new expiry of your credit card then select Save
- Any existing direct debit agreements using this credit card as the nominated payment method will now be updated.
How to add new bank account or credit card details
Follow these steps if you have a new credit card (with different card numbers) or a new bank account that you'd like to save in your mySAGOV account.
- Under Add a new payment method, select the payment type you wish to add
- Select Next
- Enter your new bank account or credit card details and select Add/Save
- To make sure your existing direct debit agreements use this new payment method, select Home (located at the top left-hand corner of your screen)
- Select Vehicle list / manage direct debit
- Select Modify vehicles on direct debit
- Select the vehicles that you want to use the new payment method for and select Continue
- Choose the new payment method from the drop-down list. Then, choose your contact method and check the rest of your preferences. Then, select Continue
- Select I agree
- Select Finish.
How to close your account
- Log in using a browser (not the app)
- Go to My account > Close account.
Important:
- You'll need to cancel any direct debits first
- All digital services will be removed.
- You'll return to receiving paper renewals.
- You'll need to verify your identity again to reopen access later.
Troubleshooting your mySAGOV app
Android app users
Some customers may not see updated information in their app. We're investigating the issue.
In the meantime, try the steps below.
My app won't refresh or show updated information
We're aware some customers are not seeing updated details in the app. We're working to resolve this.
Try the following:
- Swipe down on the credentials screen
- Log out and back in
- Clear app cache (see below for steps)
How to clear app cache
For Android:
- Open Settings
- Go to Apps or App Management
- Select mySAGOV app
- Tap Storage
- Tap Clear cache.
For iOS:
- Open Settings
- Go to General > iPhone Storage
- Find and select mySAGOV app
- Tap Offload App > then Reinstall app
If the issue continues, you can check your registration online.
We apologise for the inconvenience and appreciate your patience while we investigate.
Still need help? Contact Service SA
I'm getting incorrect notifications
- This can happen if the app hasn't refreshed since your payment.
- Open the app and swipe down to update
- For direct debit > updates may take a few days
- Service SA will contact you if there's an issue with your direct debit.
- The app should reflect the latest info the next time it's opened
The app won't load or keeps closing
- Check for an app update in your App Store or Google Play.
- Clear app cache (see steps above).
- Make sure your phone software is up to date.
Still need help? Contact Service SA
The app keeps logging me out
- You'll be logged out after 30 days of inactivity (for security)
- You'll need to re-enter your PIN or biometric login.
I can't add my occupational or firearms licence
Occupational licences
- Enter your licence number and client number.
- Don't know your client number? Retrieve it online or call Consumer and Business Services on 131 882.
Firearms licences
- Licence number must be 6 digits +1 letter (eg 023456X). If yours is less than 6 digits, add 'zeros' (0's) at the start (eg 000012N).
- You may need to wait up to 2 weeks if the licence was recently issued.
- Still need help? Visit the Firearms and Weapons help page.
I can't remove a vehicle
A vehicle may still appear in your app for a few reasons:
- It was sold to an SA buyer who hasn't transferred the registration yet (they have 14 days to do so).
- It was sold interstate or written off - if the vehicle hasn't been re-registered in SA, you'll still appear as the last registered owner.
- You manually added the vehicle to track its registration status.
If you manually added the vehicle, tap on it in the app and select the delete icon to remove it.
What to do if you no longer own the vehicle
- Notify Service SA you've sold the vehicle
- This updates the system and helps you avoid being responsible for the new owner's fines or offences.
My licence won't verify when I shake my device
To verify your digital licence (eg for a venue or checkpoint), you may need to shake your phone.
If it's not working:
- Go to Settings > Accessibility
- Ensure Animations are enabled
- Turn off any "Reduce Motion" or similar settings
Some phones may block shake features if animations are disabled.
Still need help? Contact Service SA
Can't find what I need in the app
Some actions (like changing your details or managing payments) aren't available in the app.
Log in using your browser on your phone or computer to access the full range of services.
Need more help?
Contact Service SA
Online
Send us your details and we’ll get back to you as soon as we can. Be sure to include your full name, licence number and the phone number you’d like us to contact you on.
Phone
Phone Service SA on 1300 450 422
- Monday to Friday - 9 am to 5 pm
- Wednesday - 9:30 am to 5 pm
You'll need to provide evidence of your identity so we can verify you.
