If you contact us by phone for mySAGOV account assistance, you'll need to verbally provide an identity document number so that we can verify it using our Document Verification System.
Acceptable documents:
- a current Medicare card showing your name (may include other persons' names and your name does not need to be the primary name)
- an Australian Births, Deaths and Marriages office issued full birth certificate showing parental details
- a current Australian passport or one that has expired within the previous 3 years
- a current Australian visa (with a foreign passport and accompanied by a visa grant notice) or an electronic travel authority (with a foreign passport)
- a current New Zealand passport (where the Australian visa cannot be verified)
- marriage certificate issued by an Australian Births, Deaths and Marriages office
- Australian Citizenship Certificate, Certificate of Naturalisation, Declaratory Certificate of Australian Citizenship, Evidentiary Certificate of Australian Citizenship, Citizenship by Descent extracts (formerly Registration of Citizenship by Descent)
- an Australian Government ImmiCard (current or expired) (Evidence of Immigration Status or Australian Migration Status or Permanent Resident Evidence or Residence Determination) issued by the Department of Home Affairs
- document for travel to Australia issued by the Department of Home Affairs.
