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Follow these steps to help protect your account and personal information.
Multi-factor authentication (MFA)
MFA helps protect your account by adding an extra verification code when you log in.
Even if someone knows your password, they won't be able to access your account without your verification code.
You can receive verification codes by:
- text message (SMS), or
- an authenticator app
- both options if you choose.
SMS or authenticator app
Use SMS if you:
- don't have a smartphone
- can't install apps on your device.
Use an authenticator app if you:
- travel overseas
- may not have access to your Australian mobile number.
You can choose your preferred reputable authenticator app. There is no specific app to use.
Set up MFA
1. Log in to mySAGOV using a browser — not the mobile app.
2. Choose your verification method:
If you choose text message (SMS)
3. Select Next
4. Enter your mobile number.
5. Select Send code.
6. Enter the 6-digit verification code sent to your mobile number.
7. Select Verify.
You'll be logged into your mySAGOV account.
If you choose authenticator app
3. Select Next
4. On your mobile or computer, download a reputable authenticator app of your choice from the App Store or Google Play.
5. Open your authenticator app on your device and scan the QR code on the mySAGOV log in screen.
6. Enter the 6-digit verification code shown in your authenticator app.
7. Enter a name for your device, for example "John's Samsung mobile".
8. Select Verify.
You'll be logged into your mySAGOV account.
Add a back up MFA method
Adding more than one MFA method will help if you lose access to your phone or change mobile numbers.
You can add:
- 1 mobile number for SMS codes
- multiple authenticator apps.
Lost access to phone or verification code
If you've set up more than one MFA method, you may still be able to log in using another method.
If you can't access any of your MFA methods, contact Service SA for help.
Create a strong password
Your password must include:
- at least 8 characters
- uppercase and lowercase letters
- numbers
- symbols like $, @, %.
Avoid using:
- personal information, such as names or birthdays
- common words like 'password' or phrases like 'mypassword'.
Use a unique password
Using the same password across multiple accounts increases your risk if one is compromised.
As a security measure, we use a password verification service to check if your password has been compromised.
If mySAGOV detects your password may have been compromised, you'll be asked to choose a different password when creating a new account or the next time you log in.
Store your password safely
- Don't write passwords down.
- Consider using a password manager.
- Never share your password or verification code.
Service SA will never ask for your password or verification codes.
Company mySAGOV account
If you use a company mySAGOV account, you can allow staff to act on behalf of your business to:
- manage vehicle registrations
- update company details
Staff will use the MFA set up on their own personal mySAGOV account, rather than the company's account.
Learn how to manage staff access for company mySAGOV accounts.
