If your having trouble with your screening application, check these common queries before contacting the Screening Unit.
For individual applicants
Most applications are completed within 4 weeks. Processing can take longer if you have relevant criminal history or additional information is required.
Check application status
You can check the progress of your application at any time through your screening portal.
From your account homepage, click 'Track Progress'.
Log in to your Screening SA account
You should get an email once the check is finalised.
‘In Progress’ is still showing for my application
Application processing is currently taking longer than expected.
You can monitor your application through your screening account, updates happen in real time.
Log in to your Screening SA account
You should get an email once the check is finalised.
I submitted a new application but my check is about to expire
If you applied before your current Working with Children Check (WWCC) or NDIS Worker Check expires, you may be eligible to continue working while your new application is being processed, even if your existing check expires. This is called work on re-application.
If you’re a registered teacher, you’re not permitted to work in a teaching position if your WWCC has expired.
Find out from your employer or volunteering organisation if you’re eligible to work on re-application.
My check is about to expire but I haven’t submitted a new application
If you apply before your current Working with Children Check (WWCC) or NDIS Worker Check expires, you may be eligible to continue working while your new application is being processed, even if your existing check expires. To be eligible, you must submit your new application before your current check expires.
If you’re a registered teacher, you’re not permitted to work in a teaching position if your WWCC has expired. Registered teachers are encouraged to apply for their new WWCC 6 months before their current check expires.
What does my employer need to verify my Working with Children Check
To verify you have a valid Working with Children Check (WWCC) your employer needs your:
- full name
- date of birth
- WWCC check number (SRN).
You can find your WWCC check number in your Screening SA Portal.
Log in to your Screening SA account
Find out more, already have a WWCC – what you need to know.
What does my employer need to verify my NDIS Worker Check
To verify you have a valid NDIS Worker Check your employer needs your:
- full name
- date of birth
- worker screening ID number.
You can find your worker screening ID number in your Screening SA Portal.
Log in to your Screening SA account
Find out more, already have an NDIS Worker Check – what you need to know.
Forgot my username or password
If you can’t remember or don’t know your login details, you can recover your username or reset your password through the screening portal.
- Go to the individual portal login page.
- Select Forgot your username/password.
- Follow the prompts to retrieve your username or reset your password.
I chose Print and Seek to verify my identity
If you applied before 19 June, you had the option to Print and Seek to verify identity in the old system.
Volunteers
Volunteer Print and Seek applications were not moved to the new system. You’ll need to re-apply if you still need a check. See:
Worker and paid applications
If you’ve already submitted your verified Print and Seek form you can log into your account to:
- view your application progress
- see your finalised screening details.
Log in to your Screening SA account
If you haven’t submitted your verified Print and Seek application you can log into your account and complete your identity verification online. Draft applications will show under the My Applications tab. Click on the application number, then click ‘resume’.
You do not need to pay again.
I need help using my screening account
There are step-by-step instructions in the ‘Help’ section of your Screening SA account.
For organisations
Check an applicant’s status
If you’re applying on behalf of an employee or volunteer, you can check their application status through the Organisation Portal.
I can’t log into the Organisation Portal
Following the new system launch, organisation usernames and passwords have changed.
To regain access:
- Go to Organisation Screening Portal login.
- Select Forgot your username/password.
- Follow the prompts to recover your account.
I need help using the Organisation Portal
There are step-by-step instructions in the ‘Help’ section of the Organisation Portal.
Login to Organisation Screening Portal
You can also watch videos for instructions on using the new system, see new Screening Organisation Portal.
