On this page
The new screening portal is now live.
If you already have an organisation portal set up, login to access and manage your checks.
New process videos
The videos show how to do common tasks in the new portal. Learn how to:
- access your existing organisation screening portal account
- initiate a worker screening application for an employee or volunteer
- conduct a person search and register an interest in a Working with Children Check
- set organisation communication preferences.
Screening Unit new portal instruction videos - YouTube playlist
What's new and different
The new portal will be easier to use, with clearer instructions to guide you.
Updated user roles
Site Administrators are able to set communication and notification preferences.
The Verifying Officer role has been removed.
- Organisations will no longer verify identity in the portal.
- There is improved identity verification options for volunteers and employees in a new individual portal.
- Verifying Officers have become Requesting Officers.
28-day application rule
In the new system applications must be submitted within 28 days of being started. This helps keep your portal up to date and removes old or incomplete applications.
Fee required for each screening
Each screening check will require its own application and fee.
You can still request more than one check at the same time. A separate application and fee will apply for each check.
Simple upgrades
You'll be able to initiate an upgrade from a Volunteer to a Paid Employment check, simply by paying the fee. No need to start a whole new check, and the upgrade will apply instantly.
Payment options
If your organisation pays by credit card you must pay when the application is started.
You can also:
- apply to be invoiced
- choose for the applicant to pay.
New reporting and bulk options
You will be able to:
- view and download reports in the portal
- export the data you need
- start multiple checks at once.
This helps save time, especially for larger organisations.
NDIS Worker Checks
You’ll be able to initiate NDIS Worker Check applications for your employees and volunteers.
Child Safe Environment Compliance Statement
You'll be able to:
- submit a Child Safe Environment Compliance Statement via your portal
- update your statement via your portal.
New rules for sole traders
Sole traders who work with children need to:
- set up an organisation portal
- register an interest in their own Working with Children Check.
Incomplete applications
If you’ve paid for an employee application and it hasn’t been completed:
- it will move to the new system if it's less than 5 months old
- it will be available for 28 days after the move
- after 28 days, it will be cancelled and fees are non-refundable.
Volunteer applications
Incomplete volunteer applications will not be moved to the new system.
Volunteer applications not submitted before the new system goes live will need to be restarted.
Accounts moved from the current system to the new one
Organisations who were actively using the portal to manage any of the following checks were moved into the new system:
- Working with Children Checks
- NDIS Worker Checks
- Aged Care Sector Employment Checks.
Organisations were sent an email from the Screening Unit, including instructions for accessing the new portal.
Who weren't moved to new system
Organisations were not moved to the new system if they:
- were not actively using the portal
- had no current Working with Children Check registrations of interest
- were not using the portal to start applications for volunteers and employees.
If your account was not moved to the new system, you'll be able to create a new one.
Higher than usual call volumes
We're experiencing high call volumes, that may result in longer wait times.
We understand your application is important and we appreciate your patience while we respond to enquiries as quickly as we can. Before contacting us, you can:
- Find information on screenings or apply for a check on these pages.
- Check your application status or apply in the screening portal.
- If you’re from an organisation acting on behalf of an employee or volunteer, check their application status on the organisation portal.
- Avoid making repeated calls or sending more than one email, as this may lead to more delays.
- Find out if you need a check:
Contact
enquiries@workerscreening.sa.gov.au
Contact the Screening Unit
Phone
1300 321 592
Monday to Friday, 9:00am to 5:00pm.
In person
You can only contact the Screening Unit by phone or email.
