On this page
Find out what you need to know if you have a current NDIS Worker Check.
Find your NDIS Worker Check number (SRN) or expiry date
You will not get a physical copy of your clearance, but you can find the details online.
From the home screen you can see your check number (SRN) and expiry date.
If you're logging in for the first time, or have forgotten your login details, see how to recover your account (on this page).
Notifying changes
If you have an NDIS Worker Check, you must notify the Screening Unit if you change your:
- name or use another name or names
- address or contact details.
How to notify the Screening Unit
To notify, login to your Screening SA account.
Once logged in click on your name (top right-hand corner) and select My Profile.
Continuous monitoring of checks
After an NDIS Worker Check clearance is granted, information sources, including SA Police and the Department for Child Protection, are monitored for any new information relevant to a person's check status. Also, the NDIS Quality and Safeguards Commission and authorities in other states and territories notify the Screening Unit if an NDIS Worker Check holder commits certain offences in their jurisdiction.
If new information means a person's clearance status is changed or revoked, the person and known organisations will be notified.
Cancel your NDIS Worker Check
You can ask to cancel your NDIS Worker Check clearance at any time.
We cannot cancel the clearance if:
- the clearance is suspended, or
- we are undertaking, or proposing to undertake, a risk assessment.
If you need an NDIS worker check in the future, you will need to complete a new application.
How to cancel a clearance
Request cancellation by logging an enquiry through your Screening SA account.
- From your account homepage, click 'Log an Enquiry'.
- Select 'Application Enquiries' as the enquiry type and 'Withdrawal Request' as the subtype.
Refund
The original application fee is not refundable.
Recover your account
- To recover your account, go to the Screening SA login page.
- Click on ‘Forgot your username/password?’ then select ‘Forgot username’.
- Enter the email address you used for your last application, then click ‘Send username’.
- You’ll get an email with your username. Go back to the login screen, click ‘Forgot username/password’ again and select the ‘Forgot password option’.
- Enter the username you received in the email. Click reset password
- You’ll get another email with a link to reset your password. Once you create a password you’ll be able to access your screening account.
If you aren’t sure which email you have used, contact the Screening Unit.
Or log in using Digital ID
The Screening Unit uses the Australian Government Digital ID System to verify users. You can use your Digital ID account instead of logging into Screening SA.
Open the Screening SA login page then click ‘Continue with Digital ID’.
Follow the prompts to create or use a Digital ID to access your individual screening account.
You will need a Basic, Standard or Strong Digital ID to access your account.
For more information about Digital ID, visit www.digitalidsystem.gov.au
Contact
enquiries@workerscreening.sa.gov.au
Contact the Screening Unit
Phone
1300 321 592
Monday to Friday, 9:00am to 5:00pm.
In person
You can only contact the Screening Unit by phone or email.
