You can ask to cancel (withdraw) your NDIS Worker Check application if the application meets certain criteria.

We cannot cancel the application if:

  • your most recent clearance was cancelled for a reason other than at your request, or
  • we are undertaking, or proposing to undertake, a risk assessment.

Cancel your application

A request to cancel an NDIS Worker Check application must be made through your Screening SA account.

Login to Screening SA account

  1. From your account homepage, click 'Log an Enquiry'.
  2. Select 'Application Enquiries' as the enquiry type and 'Withdrawal request' as the subtype.

Refund

The original application fee is not refundable.

Contact

Email

enquiries@workerscreening.sa.gov.au

Contact the Screening Unit

Phone

1300 321 592
Monday to Friday, 9:00am to 5:00pm.

In person

You can only contact the Screening Unit by phone or email.


Page last updated 29 June 2026

Provided by:
Department of Human Services
URL:
https://www.sa.gov.au/topics/rights-and-law/rights-and-responsibilities/screening-checks/screening-ndis/for-individuals/cancel-an-application
Last Updated:
29/06/26
Printed on:
30/06/26
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2026
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