You can ask to cancel (withdraw) your NDIS Worker Check application if the application meets certain criteria.
We cannot cancel the application if:
- your most recent clearance was cancelled for a reason other than at your request, or
- we are undertaking, or proposing to undertake, a risk assessment.
Cancel your application
A request to cancel an NDIS Worker Check application must be made through your Screening SA account.
- From your account homepage, click 'Log an Enquiry'.
- Select 'Application Enquiries' as the enquiry type and 'Withdrawal request' as the subtype.
Refund
The original application fee is not refundable.
Contact
Increased call volumes and application processing delays
We’re experiencing significantly higher than normal call volumes and application enquiries.
This means:
- phone wait times are longer than usual
- enquiry response times are longer than usual
- application processing is taking longer than expected.
We understand your application is important and we appreciate your patience while we respond to enquiries as quickly as we can.
Before contacting us, please look at troubleshooting for screening applications.
Many common problems can be fixed without needing to call or email.
enquiries@workerscreening.sa.gov.au
Contact the Screening Unit
Phone
1300 321 592
Monday to Friday, 9:00am to 5:00pm.
In person
You can only contact the Screening Unit by phone or email.
