Organisations who started an Aged Care Sector Employment Check on behalf of an employee or volunteer will get an outcome notice. The requesting officer will get an email when the application is finalised.

Employees who already have a check

Organisations employing a person who already has an Aged Care Sector Employment Check may be able to verify the check by sighting the homepage of the person’s Screening SA account.

Alternatively, an aged care organisation can verify the status of a person’s Aged Care Sector Employment Check by contacting the Screening Unit.

The organisation must provide these details:

  • the person’s full legal name, including the middle name – their name must exactly match to their screening record
  • their date of birth (DD/MM/YYYY)
  • their Aged Care Screening (ACS) Reference Number.

All details must match the person's screening record. If not, the Screening Unit will be unable to action the request.

Volunteer checks

Aged Care Sector Employment Checks cannot be upgraded from volunteer to paid employment. Organisations can accept a verified volunteer check for paid employment purposes. The check remains valid until it expires and will be continuously monitored for any new information relevant to the person’s check status.

Tertiary students

A tertiary student Aged Care Sector Employment Check allows a student to complete their studies and transition into the workforce. Tertiary students do not upgrade their Aged Care Sector Employment Check when they start work as the check remains valid for paid employment until it expires.

Start a new check

You can start a new Aged Care Sector Employment Check application on behalf of the person if their current check expires within the next 3 months – see start a screening application.

Contact

Increased call volumes and application processing delays

We’re experiencing significantly higher than normal call volumes and application enquiries.

This means:

  • phone wait times are longer than usual
  • enquiry response times are longer than usual
  • application processing is taking longer than expected.

We understand your application is important and we appreciate your patience while we respond to enquiries as quickly as we can.

Before contacting us, please look at troubleshooting for screening applications.

Many common problems can be fixed without needing to call or email.

Email

enquiries@workerscreening.sa.gov.au

Contact the Screening Unit

Phone

1300 321 592
Monday to Friday, 9:00am to 5:00pm (excluding public holidays).

In person

You can only contact the Screening Unit by phone or email.


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Page last updated 6 October 2026

Provided by:
Department of Human Services
URL:
https://www.sa.gov.au/topics/rights-and-law/rights-and-responsibilities/screening-checks/aged-care-sector-employment-checks/for-organisations/verify-a-check
Last Updated:
06/10/26
Printed on:
16/10/26
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2026
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