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Find out what you need to know if you have a current Aged Care Sector Employment Check.
Notifying changes
If you have an Aged Care Sector Employment Check, you must notify the Screening Unit if you change your:
- name or use another name or names
- address or contact details.
How to notify the Screening Unit
To notify, login to your Screening SA account.
Once logged in click on your name (top right-hand corner) and select My Profile.
Continuous monitoring of checks
After an Aged Care Sector Employment Check clearance is granted, information sources, including SA Police, are monitored for any new information relevant to a person's check status.
If new information means a person's clearance status is changed or revoked, the person and known organisations will be notified.
Contact
Increased call volumes and application processing delays
We’re experiencing significantly higher than normal call volumes and application enquiries.
This means:
- phone wait times are longer than usual
- enquiry response times are longer than usual
- application processing is taking longer than expected.
We understand your application is important and we appreciate your patience while we respond to enquiries as quickly as we can.
Before contacting us, please look at troubleshooting for screening applications.
Many common problems can be fixed without needing to call or email.
enquiries@workerscreening.sa.gov.au
Contact the Screening Unit
Phone
1300 321 592
Monday to Friday, 9:00am to 5:00pm.
In person
You can only contact the Screening Unit by phone or email.
