If you need immediate help, call the gambling helpline on 1800 858 858 or visit Gambling Help Online.
If you are concerned someone is at risk of harm (or at risk of causing harm to a family member) because of their gambling, you can request a barring order.
A barring order can stop people from gambling or entering a specific area of a venue where gambling takes place. Orders are legally binding and can stop them from:
- gambling at the casino
- entering areas in hotels and clubs with gaming machines
- betting on the races or sport
- buying commercial lottery tickets.
Requesting a barring order
To request that a person be barred, contact Consumer and Business Services directly or approach staff at a venue.
Contact CBS
Contact CBS staff directly to request a barring by:
- Phone or text: 0427 051 300
- Phone: 131 882 and select option 0
- Email: gamblingadministration@sa.gov.au
- In person: 4 Chesser Street, Adelaide
You must also complete the request for involuntary barring form.
Our staff will speak to you, listen to your concerns and explain the next steps.
Contact the venue
Approach a staff member at a venue who will consider your request.
The venue will only be able to bar the person from their venue. If you think the barring needs to be across multiple venues, you will need to contact each venue individually, or contact CBS.
If the venue agrees, they will complete an order barring the person from the venue for a specified timeframe or indefinitely.
If they don't agree to your request, you can contact CBS and ask for the request to be reconsidered.
Contact CBS
Contact CBS staff directly to request a barring by:
- Phone or text: 0427 051 300
- Phone: 131 882 and select option 0
- Email: gamblingadministration@sa.gov.au
- In person: 4 Chesser Street, Adelaide
You must also complete the request for involuntary barring form.
Our staff will speak to you, listen to your concerns and explain the next steps.
Contact the venue
Approach a staff member at a venue who will consider your request.
The venue will only be able to bar the person from their venue. If you think the barring needs to be across multiple venues, you will need to contact each venue individually, or contact CBS.
If the venue agrees, they will complete an order barring the person from the venue for a specified timeframe or indefinitely.
If they don't agree to your request, you can contact CBS and ask for the request to be reconsidered.
What happens next
Before a barring is issued, CBS must be satisfied it's appropriate to issue the barring.
They may ask you to provide more information, such as bank statements, to support your request. They may also request information from the person to be barred.
This may include organising a hearing to determine:
- if the barring is appropriate
- which gambling products to include in the barring, such as gaming machines, lotteries or betting products
- which venues need to be added
- how long the barring should be.
If you're worried about the person to be barred being aware of your involvement, e.g you are concerned about domestic violence, speak with CBS as the barring may be able to proceed without them being notified of your involvement.
In circumstances where the barred person is not happy with the outcome, they can apply to CBS to have the decision reconsidered.
Other options
A family protection order can take additional steps to prevent someone from gambling related harm.
You can apply for a family protection order if you are a family member in the persons care or control, or are living with them.
Support for family and friends
If someone else's gambling is affecting you, the Gambling Helpline offers advice and counselling.
Call 1800 858 858 or visit Gambling Help Online.
Contact CBS Gambling Team
Email: gamblingadministration@sa.gov.au
Phone: 131 882 and select option 6
Post:
GPO Box 2169
Adelaide SA 5001
Personal barring queries
If you want to be barred, or have questions about your barring, phone or text 0427 051 300.
For all other queries, including venue queries relating to barrings, phone 131 882.
