A gambling provider, or the Liquor and Gambling Commissioner, can bar a person from any type of gambling including gaming rooms, in person or online betting and lotteries.
Barring is to protect the patron, or the patron’s family members from harm caused by gambling.
If you're worried about a family member or friend, you can request an involuntary barring.
The length of the barring will be determined based on all the information provided.
Who can request a barring order
A third-party barring can be initiated by a concerned family member or friend.
To start the third-party barring process, a venue can help you fill out a request for involuntary barring form which can give a 3 month barring at that particular venue. It's then uploaded to the barring register for review. You can also contact Consumer and Business Services (CBS) to initiate the third-party barring process.
What you'll need
You'll need to provide evidence to support your request. Make sure you have electronic copies of:
- bank statements
- late bills
- messages or screenshots about gambling or borrowing money
- any other relevant information
What happens next
CBS will contact you to hear your concerns and explain the next steps. A conversation (hearing) will be organised between the you, your family member or friend and the delegate to determine:
- if the barring is appropriate
- which gambling products to include in the barring (e.g. gaming, lottery and/or betting products)
- which venues need to be added
- how long the barring should be
If everyone agrees, the order can be made through the voluntary barring process. If the person doesn't agree, and its reasonable to think they'll suffer harm as a consequence of their gambling, you can make an involuntary order.
Involuntary barring orders can also be made if the person doesn't participate in the hearing. They can ask to have the decision reconsidered if they don't agree with the outcome.
If you're worried about being involved in the hearing - e.g you're concerned about domestic violence, speak with CBS, as there may be other options.
Confidentiality
Personal details are kept confidential by both CBS and each of the relevant gambling providers. However, if CBS is notified of a breach, they may provide information about barring and breaching to police and to gambling providers and their organisations. This will only happen if it's important for the proper management of the barring scheme.
This information is about involuntary barring initiated by a third party. You can request to voluntarily bar yourself by contacting Consumer and Business Services.
Contact CBS Gambling Team
Email: gamblingadministration@sa.gov.au
Phone: 131 882 and select option 6
Post:
GPO Box 2169
Adelaide SA 5001
Personal barring queries
If you want to be barred or have questions about your barring phone or text 0427 051 300
For all other queries, including venue queries relating to barrings, phone 131 882.
