If you need immediate help, call the gambling helpline on 1800 858 858 or visit Gambling Help Online.
You can ask a gambling provider (the venue) or Consumer and Business Services (CBS) to bar you from entering an area where gambling takes place. This can include hotels and clubs with gaming machines, and the Adelaide Casino.
You can also ask to be barred from gambling activities such as betting on racing and sport and commercial lotteries - e.g x lotto, keno and instant scratch tickets.
Barring from gaming machine venues or the casino
To voluntarily bar yourself from gambling you can either contact CBS or talk to the venue directly.
Contact CBS by phone
CBS staff can discuss your options over the phone. If possible, they will make the barring order to bar you immediately from multiple venues.
A staff member will discuss:
- your circumstances
- where you want to be barred from and for how long
- what the barring involves
- the best ways to help you take back control.
Phone or text 0427 051 300 or phone 131 882 and select option 6.
CBS staff can make the barring orders the same day.
Contact CBS by email
Complete a Request for Voluntary Gambling Barrings form (PDF 268KB) and Addendum (PDF220KB) and email it to CBS at gamblingadministration@sa.gov.au.
Alternatively, you can email gamblingadministration@sa.gov.au, and include the following information:
- your full name
- your address
- your date of birth
- an email address
- a contact number
- a passport style photo - eg a selfie
- a list of venues you would like to be barred from (or you can nominate to be barred from all gaming venues within a particular suburb or postcode)
- how long you would like to be barred
- a copy of photo identification (eg your drivers licence) so CBS can verify your identity.
You can ask to be barred from one venue, various venues, multiple gambling products or from all venues within your local area (such as the Adelaide metropolitan area).
Contact CBS in person
You can attend in person and request a voluntary barring order at the CBS office.
Visit the Customer Service Centre at 4 Chesser Street, Adelaide.
What happens next
CBS staff will talk to you about:
- your circumstances
- where you want to be barred from and for how long
- what the barring involves
- the best ways to help you take back control.
CBS staff can make the barring orders the same day.
If you have approached staff at a venue and asked to be barred from only that venue, you don't need to do anything else. CBS will only contact you if you have requested to be barred from additional gambling providers.
Contact a venue
Speak to a staff member at a gambling venue and ask them to bar you from gambling immediately at that venue for a specified period or indefinitely.
If you want to be barred from multiple venues, the licensee can forward that request to CBS on your behalf. You'll need to provide a photo of yourself.
What happens next
If you've approached staff at a venue and asked to be barred from only that venue, you don't need to do anything else.
If you've asked to be barred from multiple venues or for longer than 3 months, CBS will process your request and provide you with written confirmation of the barring.
You're still able to visit the venue as long as you don't enter the gaming room or attempt to gamble.
Barring from online betting and lotteries
If you have concerns about your online betting or purchasing of lottery products, you can contact CBS or the online gambling provider to bar yourself.
You can also exclude yourself through BetStop – the National Self-Exclusion Register. BetStop allows you to exclude yourself from all licensed online and phone wagering operations in Australia. Register at BetStop.gov.au
Contact CBS by phone or email
CBS staff can discuss your options over the phone. If possible, they'll make the barring order the same day to bar you immediately from multiple online gambling providers.
Contact Consumer and Business Services by:
- Phone: 0427 051 300 or 131 882 and select option 6
- Text: 0427 051 300
- Email: gamblingadministration@sa.gov.au
You'll need to provide:
- your full name
- your date of birth
- an email address
- a contact number
- a passport style photo - eg a selfie
- a list of online betting or lottery providers from which you want to be barred - or you can nominate to be barred from all online betting and lotteries licensed in SA
- photo of identification - (eg your drivers licence) - so CBS can verify your identity.
Once your barring has been processed, you will be emailed a confirmation of your request.
Illegal online gambling operators
We're unable to bar people from illegal gambling operators.
If you gamble online using a company that operates illegally, you risk losing your money.
For more information about how you can protect yourself from illegal gambling operators go to www.acma.gov.au/protect-yourself-illegal-gambling-operators
Revoke a barring order
You can apply for a barring order to be revoked after the minimum amount of time written in the order.
Voluntary barring
You can apply for a barring order to be revoked after the minimum amount of time written in the order.
You can also apply by:
- calling or texting CBS on 0427 051 300,
- calling 131 882 and selecting option 6
- email at gamblingadministration@sa.gov.au.
You may be asked to provide personal information to support your request such as evidence of counselling or a change in personal circumstances.
Involuntary barring
If you don't agree with a decision by a licensee or the commissioner to bar you, you can ask for that decision to be reconsidered.
You can do this by:
- submitting the Application for Reconsideration of Barring Form via email at gamblingadministration@sa.gov.au
- calling or texting CBS on 0427 051 300
- calling 131 882 and selecting option 6
You may be asked to provide information to support your request, including why you believe you are not at risk of harm from gambling.
Tips to help manage your gambling
Gambling doesn't usually start out as a problem - for most people it begins as a fun and social activity.
If gambling is no longer fun or you've tried a few times to cut back and you're wondering what to do next, there's help available.
Contact CBS Gambling Team
Email: gamblingadministration@sa.gov.au
Phone: 131 882 and select option 6
Post:
GPO Box 2169
Adelaide SA 5001
Personal barring queries
If you want to be barred or have questions about your barring phone or text: 0427 051 300
For all other queries, including venue queries relating to barrings, phone 131 882.
