I need help with my gambling

If you need immediate help, call the gambling helpline on 1800 858 858 or visit Gambling Help Online.

You can ask a gambling provider (the venue) or Consumer and Business Services (CBS) to bar you from entering an area where gambling takes place. This can include hotels and clubs with gaming machines and the Adelaide Casino.

You can also ask to be barred from gambling activities such as betting on racing and sport and commercial lotteries - eg x lotto, keno and instant scratch tickets.

Barring from gaming machine venues or the casino

To voluntarily bar yourself from gambling you can either contact CBS or talk to the venue directly.

Contact CBS by phone

Our staff can discuss your options over the phone. If possible, they will make the barring order to bar you immediately from multiple venues.

A staff member will discuss:

  • your circumstances
  • where you want to be barred from
  • how long you want to be barred
  • the details of your gambling
  • what barring involves
  • the best ways to help you take back control.

Phone 131 882 and select option 6.

Contact CBS by email

You can also be asked to be barred from one or more venues by sending an email to CBS at gamblingadministration@sa.gov.au.

You must include the following information:

  • your full name
  • your address
  • your date of birth
  • an email address
  • a contact number
  • a passport style photo - eg a selfie
  • a list of venues you would like to be barred from (or you can nominate to be barred from all gaming venues within a particular suburb or postcode)
  • a copy of photo identification (eg your drivers licence) so CBS can verify your identity.

We can't process requests for state-wide barrings.

Contact a venue

You can speak to a staff member at a gambling venue and ask them to bar you from gambling immediately at that venue for a specified period or indefinitely.

If you would like to be barred from multiple venues, the licensee can forward that request to the Liquor and Gambling Commissioner on your behalf. You'll need to provide a photo of yourself.

What happens next

If you've approached staff at a venue and asked to be barred from only that venue, you don't need to do anything else.

If you've asked to be barred from multiple venues or for longer than three months, CBS will process your request and provide you with written confirmation of the barring.

You're still able to visit the venue as long as you don't enter the gaming room or attempt to gamble.

Barring from online betting and lotteries

If you have concerns about your online betting or purchasing of lottery products, you can bar yourself.

These barrings are usually for three years, with a minimum barring period of 12 months.

Contact CBS by phone or email

Our staff can discuss your options over the phone. If possible, they'll make the barring order the same day to bar you immediately from multiple online gambling providers.

Contact Consumer and Business Services by:

You'll need to provide:

  • your full name
  • your date of birth
  • an email address
  • a contact number
  • a passport style photo - eg a selfie
  • a list of online betting or lottery providers, (or you can nominate to be barred from all online betting and lotteries licensed in SA)
  • photo of identification - (eg your drivers licence) - so CBS can verify your identity.

Once your barring has been processed, you will be emailed a confirmation of your request.

Illegal online gambling operators

We're unable to bar people from illegal gambling operators.

If you gamble online using a company that operates illegally, you risk losing your money.

For more information about how you can protect yourself from illegal gambling operators go to www.acma.gov.au/protect-yourself-illegal-gambling-operators

Revoking a barring order

You can apply for a barring order to be revoked after the minimum amount of time written in the order.

Voluntary barring

You can apply for a barring order to be revoked after the minimum amount of time written in the order (usually 12 months) by:

You may be asked to provide personal information to support your request such as evidence of counselling or a change in personal circumstances.

Involuntary barring

If you don't agree with a decision by a licensee or the commissioner to bar you, you can ask for that decision to be reconsidered.

You can do this by:

You may be asked to provide information to support your request, including why you believe you are not at risk of harm from gambling.

Tips to help you manage your gambling

Gambling doesn't usually start out as a problem - for most people it begins as a fun and social activity.

If gambling is no longer fun or you've tried a few times to cut back and you're wondering what to do next, there is help available.

Contact CBS Gaming

Email: gamblingadministration@sa.gov.au

Phone: 131 882 and select option 6

Post:
GPO Box 2169
Adelaide SA 5001


Page last updated 28 June 2021

Provided by:
Attorney-General's Department
URL:
https://www.sa.gov.au/topics/family-and-community/safety-and-health/help-with-gambling/i-need-help-with-my-gambling
Last Updated:
28/06/21
Printed on:
04/08/21
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2021
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