Update your details with Service SA

On this page

1. Log in to mySAGOV using a browser - not the mobile app.
2. Go to My account > Change email address.
3. Enter your new email > Select Save.
4. When prompted > Select Log in again.
5. Log in again using your new email address - you'll be sent a verification link.
6. Check your inbox and select Verify your email address.
7. Return to your mySAGOV account > Select Back to EzyReg Account (top right).

Your new email address will now appear in your account.

For multi-factor authentication (MFA)

If you still have access to your current mobile number or device, you can update your MFA settings.

Follow these steps to update your mobile number or change your preferred MFA method:

1. Log in to mySAGOV using a browser — not the mobile app.
2. Select My account.
3. Select Manage multi-factor authentication (MFA).
4. Select Remove next to your current MFA method.
5. Select Continue.
6. Set up MFA again using your new mobile number or another MFA method.

Lost access to phone or verification code

If you've set up more than one MFA method, you may still be able to log in using another method.

If you can't access any of your MFA methods, contact Service SA for help.

For notification preferences

If you get renewal notices or direct debit notifications by SMS:

1. Log in to mySAGOV using a browser — not the mobile app.
2. Select My account.
3. Select Change mobile.
4. Enter your new mobile number and select Save.
5. Text the verification code shown on screen to the number provided.
6. Once verified, select Done.

1. Log in to mySAGOV using a browser - not the mobile app.
2. Go to My account > Payment methods
3. Update your expiry date or add your new card.

How to link your new payment method to your vehicle

1. Select Home (top left of screen)
2. Go to Manage direct debit
3. Tick the vehicle(s) > Select Continue
4. Choose your new payment method from the drop-down list
5. Choose your new contact method and review preferences > Select Continue
6. Select I agree > Select Finish.

Some transactions may generate a refund.

When you process your transaction, you can choose to get your refund by either:

• bank account — takes 1 to 3 days
• cheque by post — takes up to 14 days.

Refund by bank account

To get a refund to your bank account, make sure you have an enabled refund bank account set up in your mySAGOV account.

To set up, change or remove your refund account, start by following these steps:

1. Log in to mySAGOV using a browser — not the mobile app.
2. Select My account.
3. Under Manage your payments, select Payment methods.

Your refund bank account must be Osko enabled. Osko is a payment service that allows money to be quickly transferred to participating Australian bank accounts.

Set up a refund bank account

If you already have a saved bank account:

Select Set up as refund account alongside your bank account details.

If you don't have a saved bank account:

1. Under Add a new payment method, select Bank account from the drop-down list and select Next.
2. Enter your bank account details.
3. Select Use this bank account for refunds.
4. Save.

Update your refund bank account

1. Select Update alongside your bank account that is enabled for refunds
2. Enter your updated bank account details
3. Save.

Remove your refund bank account

1. Select Remove as refund account.

To change your name on your driver's licence or learner's permit, attend a Service SA centre with:

• a completed advice of change of name/address (PDF 121.0 KB)
• evidence of identity (original documents must be provided)
• your current South Australian driver's licence or permit.

You will need to:

• pay a replacement licence or permit fee of $22. Alternatively, you may choose to renew your licence if the expiry date is approaching. In this case, only a renewal fee will be charged.
• have a new photo taken if your signature has changed.

To register or amend your gender, you must present one of the following documents at a Service SA centre:

• a statement from a registered medical practitioner or a registered psychologist
• a valid Australian Government travel document, such as a current passport, which specifies your gender
• an amended state or territory birth certificate, which specifies your gender
• a state or territory gender recognition certificate, or recognised details certificate, showing that a state or territory registrar of birth deaths and marriages has accepted your change in sex will be sufficient evidence.

Providing you have a supporting document from the list above, you can change your gender to one of the following:

'M' - male

'F' - female

'X' - this option is available if you do not identify your gender as either male or female.

For more information, read the Australian Government guidelines on the recognition of sex and gender.

If you have a physical or mental impairment that may affect your capacity to drive, you must declare this to Service SA. Based on this information, you may need to undergo a medical examination to confirm your fitness to hold a driver's licence.

Need help?

Contact Service SA