Update your details

You can update your email address used for your mySAGOV account.

1. Log in to your mySAGOV account using your internet browser (not the mySAGOV app). Make sure you log in using the current email address linked to your account
2. Select My account
3. Select Change email address
4. Enter your new email address and click Save
5. Select Back to EzyReg Account (located at the top right-hand corner of the screen)
6. Log out of your account
7. To complete the verification, log back in to your mySAGOV account. You will be sent a verification link to your new email address.
8. Open a new tab and log into your email account
9. Open the email from mySAGOV
10. Select Verify your email address

Once you have verified your new email address, you'll be directed to the home screen in your account. Your new email address should display at the top right-hand corner of the screen.

Forgot email

If you're not sure which email address is linked to your mySAGOV account, try resetting the password. Use Forgot password on the login screen.

Enter the email address (you’ll need access to the email address). If you receive an email with a link to reset your password, then an account exists for this address.

Cannot access email

If you no longer have access to the email address linked to your mySAGOV account and don't know your password, you will need to visit a Service SA centre so we can verify your identity and update your details.

Depending on how you have chosen for mySAGOV to use your mobile number, you may need to follow both of the processes below to correctly update it.

Two-factor authentication (2FA)

If you have 2FA enabled, follow these steps to update your mobile number or change your preferred verification method:

1. Log in to your mySAGOV account using your internet browser (not the mySAGOV app)
2. Select My account
3. Select Manage two-factor authentication
4. Select Remove
5. Select Continue

You can now set up 2FA again, this time entering your new mobile number or choosing a different verification method.

If you're having trouble logging in, you can recover your account instead.

Notification preferences

If you receive your registration renewal notices or direct debit notifications to your mobile number, follow these steps to update your mobile number:

1. Log in to your mySAGOV account using your internet browser (not the mySAGOV app)
2. Select My account
3. Select Change mobile
4. Enter your new mobile number and select Save
5. To complete the process, you will need to SMS the verification code shown on the screen to the mobile number provided
6. You will receive a text message to confirm your mobile number has been verified
7. Click Done on the screen in your mySAGOV account

You can update your bank or credit card details used for your mySAGOV account.

If you have a new expiry date for your card, you can update an existing payment method.  Once you have updated your payment method, any direct debit agreements using this payment method will be updated automatically.

If you have a new card (with different card numbers) or want to switch to a different payment method - eg bank account, you can add a new payment method. To make sure your registrations on direct debit use this newly added payment method, you'll also need to update the direct debit agreement for each registration.

To get started:

1. Log in to your mySAGOV account using your internet browser (not the mySAGOV app). Select Start now below to begin.
2. Select My account
3. Select Payment methods

Start now

To update an existing payment method:

1. Under Your payment methods, select the payment method you wish to update
2. Select Update
3. Enter your new bank account or credit card details and select Save

To add a new payment method:

1. Under Add a new payment method, select the payment type you wish to add
2. Select Next
3. Enter your new bank account or credit card details and select Save
4. Now, to update your direct debit agreement, go to the Home screen in your account.
5. Select Vehicle list
6. Select Modify multiple vehicles on direct debit
7. Select the vehicles you want to use the new payment method and select Continue
8. Select the new payment method from the drop-down list and select Continue
9. Select I agree
10. Select Finish

To change your name on your driver's licence or learner's permit, attend a Service SA centre with:

• a completed advice of change of name/address (121.2 KB PDF)
• evidence of identity (original documents must be provided)
• your current South Australian driver's licence or permit.

You will need to:

• pay a replacement licence or permit fee of $20. Alternatively, you may choose to renew your licence if the expiry date is approaching. In this case, only a renewal fee will be charged.
• have a new photo taken if your signature has changed

To register or amend your gender, you must present one of the following documents at a  Service SA centre:

• a statement from a registered medical practitioner or a registered psychologist
• a valid Australian Government travel document, such as a current passport, which specifies your gender
• an amended state or territory birth certificate, which specifies your gender
• a state or territory gender recognition certificate, or recognised details certificate, showing that a state or territory registrar of birth deaths and marriages has accepted your change in sex will be sufficient evidence.

Providing you have a supporting document from the list above, you can change your gender to one of the following:

'M' - male

'F' - female

'X' - this option is available if you do not identify your gender as either male or female.

For more information, read the Australian Government guidelines on the recognition of sex and gender.

If you have a physical or mental impairment that may affect your capacity to drive, you must declare this to Service SA. Based on this information, you may need to undergo a medical examination to confirm your fitness to hold a driver's licence.

Need help?

Contact Service SA