If your driver's licence details are exposed in a data breach, or you are a victim of identity theft, you can apply to replace your licence card. When you do this, your licence number will remain the same but your card number will change. The card number is a unique security number on the back of your driver's licence. It is needed to pass a Document Verification Service (DVS) check.
How to apply
Latitude has advised the government of SA driver’s licence holders affected by the recent data breach. If we have received your details and you have a mySAGOV account, you can apply online.
Online applications will be blocked if we haven't received your details from Latitude. If this happens but you've been advised to replace your licence, apply in person.
If you are currently interstate or overseas, phone Service SA to discuss options.
Apply online
You can apply online if you have a mySAGOV account and we have received your details from Latitude.
No fee will be charged.
Apply in person
Complete a replacement licence form (237.2 KB PDF)
Take the form to Service SA along with any information you have received from Latitude on this matter.
No fee will be charged.
What happens next
Once your request has been processed, a new card will be posted to you.
Your licence with its new unique card number will also be immediately available digitally on the mySAGOV app.
Refunds if you already paid for a replacement licence
Customers who have already paid the fee for a replacement licence can apply in person at a Service SA centre for a refund.
A refund cheque will be generated overnight and sent via post. It can take up to 12 days to receive the cheque.
Changing your driver's licence number and card number
If you prefer to change both your driver's licence number and your card number, you can apply to change your licence number.
Complete the change of licence form
Take the form to a Service SA centre along with evidence that your personal details have been compromised.
If you have been affected by the Latitude data breach, the usual $20 fee for a replacement licence will be waived.
DVS checks
A DVS check is used by organisations such as banks to verify government issued identity documents such as driver’s licence and passports. When verifying a driver's licence, the DVS requires both the driver's licence number and the card number to be provided.
Replacing your licence and thereby changing the card number protects you from any unauthorised DVS checks using the old licence card’s information.
If your licence has been replaced or renewed since the licence details were provided to the organisation that has suffered a data breach, you may not need to replace your driver's licence.
Need help?
Contact Service SA
Online
Only send general enquiries online. Service SA will respond within 3 working days.
If the matter is urgent or is specifically about your current licence or registration, phone or visit a Service SA centre instead.
Phone
Call Service SA between 9:00 am and 5:00 pm Monday to Friday, excluding public holidays:
- 13 10 84
- +61 8 8226 0206 (overseas callers).
In person
Service SA centre locations and opening hours.
Related information
On this site
Replace a lost driver's licence card
Other websites
Visit IDCARE if you have been affected by a data breach and need additional support.
