Apply for a new licence and number due to identity theft

If you have been the subject of identity theft — including the Optus data breach — or had your driver’s licence details compromised, you can apply for a new driver’s licence and licence number.

How to apply

Complete the change of licence form

Present the completed form to a Service SA centre. You will be required to provide evidence confirming your personal details have been compromised.

Fee: $20

What happens next

A new licence number will be issued immediately.

Your new licence will be:

  • immediately available digitally through your mySAGOV account and on the mySAGOV app
  • produced and posted to you.

Loss of physical licence card

If you have not been subject to identity theft or fraud and have simply lost or misplaced your physical licence card you can apply for a replacement driver’s licence or permit.

When a replacement licence card is issued, the security card number on the back is updated, protecting you from potentially fraudulent activity. Applying for a replacement licence will allow you to retain the same licence number.

Fee: $20

Other cards and licence types

All cards issued by the Department for Transport and Infrastructure that include your licence/client number can be replaced, including:

  • driver's licence includes a provisional licence or learner's permit
  • driver and operator accreditation - attend the Accreditation and Licensing Centre at Mile End
  • motor driving instructor licence - attend a Service SA centre
  • proof of age card - log into your mySAGOV account or attend a Service SA centre.

Overseas or interstate customers

If you are currently interstate or overseas, phone Service SA to discuss options.


Related information

Other websites

If you have been impacted by a data breach and require additional support please visit IDCARE.


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Page last updated 31 December 2022

Provided by:
Department for Infrastructure and Transport
URL:
https://www.sa.gov.au/topics/driving-and-transport/licences/apply-for-a-new-licence-and-licence-number-due-to-identity-theft
Last Updated:
31/12/22
Printed on:
08/02/23
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2023
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