Energy bill concessions

Eligible South Australians on low or fixed incomes can apply for help with the cost of energy bills. The concession amount is indexed each financial year. For 2018-19, you may be eligible to receive up to $223.01 to cover both electricity and gas payments (including LPG bottled gas).

If you live in a residential park you may be eligible for a combined concession for your water, sewerage and energy - see Residential Park Concessions.

The SA Concessions Energy Discount Offer is available to energy concession recipients.


The address you are claiming the concession for must be your principal place of residence and your name must appear on the electricity bill. If your electricity account is in joint names, the name of the person claiming the concession must appear first on the electricity bill. If that person's name is not first, ring the retailer and ask them to change it.

You must not be living with anyone who has an income of more than $3,000 per year, unless they get an allowance from Centrelink or the Department of Veterans' Affairs, or they are your spouse, domestic partner or dependent.

You may be eligible if you have one of the following cards:

  • a Pensioner Concession Card
  • Gold Card from the Department of Veterans' Affairs (DVA)
    • Totally and Permanently Incapacitated (TPI)
    • Extreme Disablement Adjustment (EDA)
    • War Widow
  • DVA Gold Card issued to a person with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004
  • Low Income Health Care Card
  • Commonwealth Seniors Health Care Card


You receive one of the following Centrelink payments:

  • Newstart Allowance
  • Sickness Allowance
  • Widow Allowance
  • Youth Allowance
  • Partner Allowance
  • Parenting Payment
  • Special Benefit
  • Community Development Employment Project (CDEP)
  • New Enterprise Incentive Scheme (NEIS)
  • Austudy
  • Farm Household Allowance
  • War widow pension under legislation of the United Kingdom or New Zealand.

Energy concession for asylum seekers

If you are a verified asylum seeker and your principal place of residence is in South Australia, you can apply for an energy concession through your Status Resolution Support Service (SRSS) if you:

  • are receiving case management and/or support from an organisation contracted by the Department of Home Affairs to provide services under the SRSS program
  • meet low income requirements
  • hold an energy account in your name for your principal place of residence
  • are not living with anyone who earns more than $3,000 per year.

How to apply

1. Complete the form with your Status Resolution Support Service (SRSS) provider

Download and complete the asylum seeker application for energy concession(311.9 KB PDF) form with your SRSS provider.

Attach a copy of all pages of your most recent energy bill.

2. Submit the application

Your SRSS provider will submit the application on your behalf.

Before you begin

You'll need:

  • a copy of your most recent electricity bill
  • if you hold a Commonwealth Seniors Health Card or a Low Income Health Care Card, a copy of both sides of the card
  • your Centrelink Customer Reference Number (CRN) or DVA pension number, if you have either of these.

I don't get a bill from an energy retailer

If you don't get an electricity bill from an energy retailer, you'll need to supply copies of other receipts for energy costs - eg LPG receipts or a bill from the operator of a retirement village or complex.

How to apply


Complete the online household concessions form to apply for a concession on energy bills and water and sewerage rates.


Update your details using the online household concessions form.


1. Complete the form

Download and complete the concessions application form (307.9 KB PDF) or contact ConcessionsSA and ask for a form to be sent to you.

2. Submit the application

Email the form and supporting documents to

or post (no postage stamp required) to:

Reply Paid 292
Adelaide SA 5001

How payments are made

Housing SA tenants

The energy concessions will be applied to your utility bills.

Private tenants

Your energy concession will be applied directly to your electricity bills.

If you live in a residential park

You will receive a quarterly combined payment for all eligible concessions by electronic funds transfer.

If you live in a retirement village

Depending on the arrangements you have with your retirement village operator, concessions will be:

  • received as a quarterly payment directly into your bank account
  • if you receive an electricity bill in your name from a retailer, your energy concession will be applied to this bill.

Changing retailers

When changing energy retailers, make sure that your name is listed first on your electricity bill and is the same as the name on your Centrelink or Department of Veterans’ Affairs card.

Once you have received your first electricity bill from your new energy retailer, send in a copy of all pages of your bill to or by post (no postage stamp required) to:

Reply Paid 292
Adelaide SA 5001

Your new energy retailer may offer to transfer your concession for you. Be aware that energy retailers can't do this in South Australia, so you will still need to follow the steps above.

If you are changing to Origin Energy as part of the SA Concessions Energy Discount Offer you do not need to send in your first electricity bill.

Changing address

If you move house, you must update your address details with Centrelink or Department of Veterans' Affairs before contacting the ConcessionsSA Hotline on 1800 307 758 or email to arrange continuation of your eligible concessions.

Once you have received your first electricity bill at your new address, send in a copy of all pages of your bill to or by post (no postage stamp required) to:

Reply Paid 292
Adelaide SA 5001




ConcessionsSA Hotline - 1800 307 758

If you have a hearing or speech impairment - TTY 8226 6789

Interpreting and translating

To arrange an onsite or telephone interpreter, or to have a document translated, please call the Interpreting and Translating Centre (ITC) on 1800 280 203.

Related information

On this site

Other websites

Home dialysis electricity concession


Are you Eligible for a Concession brochure (209.6 KB PDF)

Alternative version of documents

Many documents are displayed as PDF files. If you have problems accessing documents in the PDF format, you can request a copy to be made available in an alternative format.

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Page last updated 20 November 2018

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