Operators must consult with residents and residents’ committees on matters that affect them.
Consulting with residents' committees
Operators must consult with the residents committee on a range of matters, including:
- maintenance issues raised by residents and reported to the operator by the committee
- proposed changes to services or facilities that may increase costs or reduce amenity
- proposals for building or facility upgrades that residents may need to help fund
- starting or stopping social or recreational programs
- sharing information required under the Retirement Villages Act
- appointing a trustee or changes to their role
- any other matters agreed between the operator and the committee.
Consulting with residents on changes
Operators must also consult with all residents on any changes that could significantly affect their finances, lifestyle or the village environment. This includes changes to the villages:
- dispute resolution policy
- residence rules
- remarketing policy
- surplus and deficit policy.
When consulting, operators must:
- notify residents or the residents committee (as the case requires) of the matter subject to consultation
- provide clear and accessible information in plain English
- allow reasonable time for residents or the committee a reasonable period to consider the information provided, ask questions (and receive responses) and provide feedback
- consider all feedback before making a decision
- share the outcome of the consultation, the decision made and explain the reasons for the decision.
Contact the Retirement Village Unit
Email: retirementvillages@sa.gov.au
