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You’ll need some identity documents and a smartphone to apply for a screening check.
If you don’t have a smartphone, contact the Screening Unit.
Verify your ID
To verify your identity you need to give a combination of identity documents that include your:
- full name
- date of birth
- photograph.
Use IDVerse
You'll be asked to ‘take a selfie’ with your smartphone to verify your identity. IDVerse will compare this with the photo on your identity document.
The system also checks that you're a real person taking the photo at the time. Identity verification will not be successful if you use a photo, a video call, or any other method where you are not physically present when the selfie is taken.
Photo identity documents you can use include a current:
- Australian passport – can be expired less than 3 years
- foreign passport with a valid Australian visa
- Immicard
- Australian drivers licence – including learner’s permit or provisional licence.
If you don’t have one of the above documents, you can use a current:
- Australian proof of age or photo ID card
- Australian secondary or tertiary student photo ID card. See how to use a student ID card as identity (on this page).
You’ll also need to provide a second document. This can include a:
- birth certificate – Australian or foreign
- Australian Citizenship certificate
- Medicare card.
How to use a student id card as identity for your screening application
Only use your student photo ID card if you do not have any of the following documents:
- an Australian passport – can be expired up to 3 years
- a foreign passport attached to a current Australian Visa
- an Immicard
- an Australian drivers licence
- a proof of age card.
If you use a student photo ID card, you won't be able to verify your identity online – you'll need to print out a form.
Follow these steps to complete your identity verification with a student photo ID card:
- select student ID card as your photo ID
- select a second document from the lists provided
- select ‘No’ when asked if you have a smartphone
- record document numbers for each piece of ID – for your student photo ID card, record your student number
- download and print the form
- take your original identity documents and form to a verifying officer – find a list of verifying officers in the Help section of your screening account
- when signed by a verifying officer, upload the form into your application and submit.
Foreign birth certificates
A foreign birth certificate must be accompanied by an English translation, if required. The translation must:
- be completed by a NAATI accredited translator
- have their stamp affixed to the translation.
Name changed
If you've changed your name, you must also give us another document that shows the change. This could be a marriage certificate, deed poll or change of name certificate.
Gender
If your identity documents don't reflect your preferred gender, you must give us a document that shows your preferred gender. For example, an amended birth certificate or a statement from a registered medical practitioner.
If you can’t verify online
If you are unable to verify your identity through IDVerse you’ll need to contact the Screening Unit.
Use Digital ID instead
If you have a strong strength Digital ID, you can use this to satisfy the identity requirements for your worker screening application.
You will need to:
- log into your individual screening account using the ‘Continue with Digital ID’ button – go to Screening SA login screen
- select your identity provider
- follow the steps to create or sign in to your Digital ID
- provide consent to share information between your Digital ID and the Screening Unit.
Use of a Basic or Standard Digital ID will require additional identity verification as part of your application process.
Contact
Increased call volumes and application processing delays
We’re experiencing significantly higher than normal call volumes and application enquiries.
This means:
- phone wait times are longer than usual
- enquiry response times are longer than usual
- application processing is taking longer than expected.
We understand your application is important and we appreciate your patience while we respond to enquiries as quickly as we can.
Before contacting us, please look at troubleshooting for screening applications.
Many common problems can be fixed without needing to call or email.
enquiries@workerscreening.sa.gov.au
Contact the Screening Unit
Phone
1300 321 592
Monday to Friday, 9:00am to 5:00pm.
In person
You can only contact the Screening Unit by phone or email.
