The codes of conduct for retirement village residents sets clear expectations for how you contribute to a safe, fair and respectful community.
Who this code applies to
This code applies to every resident living in a retirement village. It explains the standards of behaviour expected when you interact with:
- other residents
- prospective residents
- village staff
- the village operator
- visitors and others in the village.
Mandatory requirements for residents
You must follow the mandatory requirements in this code. If you do not follow these requirements, it is a breach of your residence contract.
You must not:
- Harass or intimidate anyone
- This includes other residents, staff, the operator and any visitors.
- Harassment includes bullying, threatening behaviour or persistent unwanted behaviour.
- Put others at risk of serious harm
- You must not behave in any way that could seriously endanger someone’s safety or wellbeing.
- Damage property
- You must not intentionally or recklessly damage any property in the village.
- This includes your residence, shared areas, facilities and other people’s belongings.
- Behave in a way that unreasonably and detrimentally harms others' wellbeing
- You must not repeatedly behave in ways that unreasonably and negatively affect other people’s safety or wellbeing.
Good practice principles
As a resident, you are expected to:
- Respect others
- Treat everyone with dignity, including residents, prospective residents, staff and the operator.
- Respect people’s backgrounds, abilities, identities, culture and rights under the Act.
- Act with integrity, honesty and consideration
- Be honest, considerate and fair in how you behave towards others.
- This includes other residents, staff, the operator and any visitors.
- Help keep the village safe
- Act in ways that support a safe environment for everyone in the village.
- Follow safety instructions when they are given.
- Respect people’s peace, comfort and privacy
- Keep noise to a reasonable level.
- Respect the privacy of your neighbours and others in the village.
- Communicate respectfully
- Be respectful in all conversations and interactions, including in person, online and in writing.
- Follow the village rules
- Comply with the residence rules at all times.
- Make sure your guests follow the rules too.
- Deal honestly with the registrar
- Be honest and act in good faith in any dealings with the registrar.
