Help paying bond and rent

Using online forms and submitting information by email is preferred.
Landlords or agents can provide proof of rent using the Property owner/agent’s declaration form (ePOD)

You may be eligible for help from Housing SA to pay bond and rent for:

  • privately rented accommodation
  • residential parks
  • boarding houses and shelters
  • community housing
  • no premium retirement villages.

Housing SA bonds are bond guarantees that are lodged with Consumer and Business Services (CBS).

Contact Housing SA if you need help with rent arrears.

Check if you're eligible

You're not eligible for rent in advance if you have already moved into a property.

Housing SA may still be able to help if you're not eligible but have special circumstances. This can include if you are homeless or if your safety is at risk.

Contact Housing SA to discuss your options.

Eligibility criteria

Who can apply

You can only apply for your household, that is:

  • you
  • your partner
  • any dependent children who don't receive their own income.

Anyone else who will be living with you will need to make their own application.

What you'll need

Your application will take longer to assess if you don't provide all the necessary information.

You will need to get proof of income and identity for you and your partner.

You can attach copies, pictures or screenshots of documents that clearly show:

  • name
  • date of birth
  • the expiry date.

Follow the attachment guidelines when you attach proof of income and identity if you apply online.

How to apply

Online

Once you start the application you can't save it or return to it later.

Household type * Please select your household type.

Number of dependants * Please select number of dependants.

Declaration * Please accept the declaration to proceed.

By post or in person

By post or in person

If you can't apply online, download and print the application form.

If you don't provide all the information, it can take longer to assess your application.

Return your completed and signed application form and all your documents to Housing SA.

What happens next

Once your application is approved you have 14 weeks to find a place to rent.

After 14 weeks your approval expires and you’ll need to reapply.

The amount you are approved for is the maximum amount of bond and rent that can be provided. You should work out what is affordable for you based on your financial situation.

Assistance won’t be provided if the bond or rent is more than you have been approved for.

If you move into the property before collecting your assistance you:

  • may not be eligible for a bond
  • won't get any rent in advance.

When you find a place to rent

Providing proof of rent - online process

What the landlord does

  1. Landlord or property agent completes a property owner/agent's declaration form online.
  2. When they complete the declaration form online they get an ePod reference number to give to you.

What you need to do

  1. Email Housing SA housingbondrequests@sa.gov.au with the ePod reference number and advise you want the assistance to be issued.
  2. When your application and ePod have been processed, you will receive an email from Housing SA with a Financial Assistance Agreement form, detailing the amount and type of assistance you have been provided.
  3. Reply to the email to acknowledge receipt of the assistance as well as the conditions in which it has been provided.

If your landlord can't use the online form

If your landlord can’t complete the online form, you can use one of the following ways to provide proof of rent:

If you can't use the online process

If you can't do this online you will need to bring your ePOD reference number or lease agreement into a Housing SA office to collect your assistance.

If you can’t collect your assistance yourself you can complete a Permission for a third party to collect assistance form (148.7 KB PDF).

After the assistance is approved

The following process is for online applications only.

  1. Housing SA will email the landlord with the bond and cheque details, confirming what assistance has been provided.
  2. The physical guarantee and/or rent cheque will be posted to the landlord.
  3. If the landlord or agent are registered with Residential Bonds, they may be able to lodge the guarantee online, the following day.

    At the end of your tenancy

    If you have a periodic lease Housing SA will contact you every 6 to 12 months.

    Housing SA will contact you at least four weeks before your lease agreement ends to:

    • confirm that you will be leaving the property
    • update your details if you are going to stay.

    If you don’t respond, Housing SA will contact your landlord or agent two months after your lease agreement has ended to confirm you have left the property.

    If Housing SA can’t contact you or your landlord or agent within four weeks of your lease agreement ending Housing SA will contact Consumer and Business Services to have the bond released.

    If any or all the bond is claimed by your landlord or agent at the end of your lease it will become a debt you owe to Housing SA. This can affect the services you are eligible for in the future.

    Information for landlords

    Housing SA encourages the use of contactless services.

    Provide proof of rent with the Property owner /agent’s declaration form (ePOD) and give the reference number to the tenant.

    The tenant can email Housing SA housingbondrequests@sa.gov.au with the ePod reference number to begin the process.

    Housing SA will email the bond and/or cheque details to the land landlord or agent to confirm the assistance has been provided. The bond guarantee and/or cheque will be sent in the mail.

    Lodge bond guarantees with Consumer and Business Services.

    When a lease ends Housing SA will email you if your tenant can’t be contacted. The email will show any bond guarantees still lodged two months after the lease agreement has ended. Follow the links in the email to complete the tenancy review.

    If the tenancy details aren’t updated within four months of the date the lease agreement ended Housing SA will contact Consumer and Business Services to have the bond released in full.


    Related information

      Other websites

      Private Rental Assistance Program policy - SA Housing Authority


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        Page last updated 24 September 2020

        Provided by:
        SA Housing Authority
        URL:
        https://www.sa.gov.au/topics/housing/renting-and-letting/residential-bonds/help-paying-bond-and-rent
        Last Updated:
        24/09/20
        Printed on:
        29/09/20
        Copyright statement:
        SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2020
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