When someone lodges an interest in living in a community housing property they are given a primary contact. This is either the organisation they applied through first or they can nominate an organisation.
Primary contact responsibilities
The primary contact organisation will:
- update a person's information
- refer customers to other options if they aren't eligible to register for a property
- manage enquiries
- return incomplete forms
- send a Single Housing Register letter, within 7 days of receiving the form, to acknowledge the registration
- advise people if the primary contact organisation no longer operates.
South Australian Housing Trust is the primary contact for people who express an interest in both community and public housing.
Changes to personal information and circumstances
Contact information can be updated using Housing Connect.
A person's address and phone number can be updated by phone if they can confirm their identity:
- full name
- date of birth
- address and contact details
- Centrelink number
If the person who is registered wants to change their primary contact organisation, they will need to complete a change of circumstances form (755.6 KB PDF).
This form can also be used to change:
- their name
- their household situation - eg need for housing is more urgent
- housing providers they're registered with
- who they live with, their income or assets
- their support workers or agencies
- the areas they're registered for
South Australian Housing Trust provides a registration service for smaller community housing providers including volunteer member-tenant managed providers.
Related information
On this site
- Areas where there is housing Metropolitan map (415.5 KB PDF)
- Areas where there is housing Country map (439.1 KB PDF)
Documents
- Community housing - managing the housing register procedure (PDF, 349 KB)
- Community housing eligibility policy (PDF, 301 KB)
- Community housing eligibility procedure (PDF, 400 KB)
- Community housing allocations policy (PDF, 182 KB)
- Community housing allocations guideline (PDF, 292 KB)
For an alternative version of a document on this page contact South Australian Housing Trust.
