Managing an organisation

Community Housing Master Agreement

The Master Agreement is the core funding agreement between:

The Master Agreement applies to properties and tenancies where a registered community housing provider holds the title to a property.

All registered community housing providers must enter into the Master Agreement and all new funding opportunities will be negotiated under this agreement.

All existing agreements where the community housing provider holds title to the properties will be incorporated into the Master Agreement. This will provide consistency between:

  • policies
  • reporting requirements
  • performance measures.

Contract management

Each community housing provider will have a contract manager.

A contract management framework (1.8 MB DOCX) has been developed and outlines how Renewal SA manages community housing agreements.

Contract management focuses on:

  • early engagement
  • building strong relationships
  • best outcomes for tenants.

Any reporting or performance issues will be dealt with through early consultation. More significant issues can be progressed to general performance management if needed.

Key performance indicators

Key performance indicators have been developed to help measure, contractual outcomes achieved. The indicators used to measure a provider’s performance, relate to:

  • housing the right people
  • providing fair and accountable tenancy services
  • managing project properties.

These measures reflect the state government’s expectations and priorities of providing affordable housing for people on low to moderate incomes, including vulnerable households needing support to maintain their tenancy. Benchmarks are set according to the business of the community housing provider.

Core operating policies and procedures

Policies and procedures have been updated in line with the transfer of community housing funding and asset related decisions from Housing SA to Renewal SA. Consistent definitions and terminology have been applied and align with the final agreed version of the Master Agreement where relevant.

The community housing core operating policies and procedures related to the Master Agreement are:

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Page last updated 25 May 2018

Provided by:
South Australian Housing Authority
Last Updated:
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