Disputes can be resolved personally or with mediation, but sometimes legal action may be required.
Advocacy and legal services
The Aged Rights Advocacy Service (ARAS) aims to promote and protect the rights and well-being of older people, through the provision of information, education, support and representation. They also have a range of helpful publications. Phone ARAS on 1800 700 600.
The Legal Services Commission provides free preliminary information, advice and referrals. The 24Legal web portal provides information on a number of legal topics to help you find answers to your questions, or phone 1300 366 424 or chat online.
JusticeNet SA coordinates pro bono (free) legal assistance to low-income and disadvantaged South Australians.
Aged care services
The Aged Care Quality and Safety Commission looks after the safety, health, well-being and quality of life of people receiving Australian Government funded aged care services. The website includes the following:
The Australian Government’s National Aged Care Advocacy Program (NACAP) provides free, confidential, and independent advocacy support to older people receiving or looking to access Australian Government funded aged care services. NACAP is delivered by the Older Persons Advocacy Network (OPAN). Visit the OPAN website or phone 1800 700 600.
If you have been discriminated against because of your age, the Office of the Commissioner for Equal Opportunity can help you. Phone 7322-7070 or find out if the office can help you make a complaint.
- our Consumer Rights section for more information about common issues consumers face
- Older Australians - Australian Competition & Consumer Commission (ACCC).
The Australian Human Rights Commission 1800 ELDERHelp is the national elder abuse phone line 1800 353 374.
The Adult Safeguarding Unit responds to concerns of abuse in relation to adults vulnerable to abuse aged 65 years and over, and 50 years and over for Aboriginal or Torres Strait Islander people and adults living with disability. Anyone can call the Unit during business hours Monday to Friday, except public holidays, on 1800 372 310. From October 2022, the Unit will work with all adults who may be vulnerable to abuse.
'Knowing Your Rights - A Guide to the Rights of Older South Australians' gives advice and information on housing, services, consumer and employment rights, financial matters, family and health, legal rights, security and safety and volunteering.