Seniors' rights

Disputes can be resolved personally or with mediation, but sometimes legal action may be required.

Advocacy and legal services

The Aged Rights Advocacy Service (ARAS) aims to promote and protect the rights and well-being of older people, through the provision of information, education, support and representation. They also have a range of helpful publications. Phone ARAS on 1800 700 600.

The Legal Services Commission provides free preliminary information, advice and referrals. The 24Legal web portal provides information on a number of legal topics to help you find answers to your questions, or phone 1300 366 424 or chat online.

JusticeNet SA coordinates pro bono (free) legal assistance to low-income and disadvantaged South Australians.

Aged care services

The Aged Care Quality and Safety Commission looks after the safety, health, well-being and quality of life of people receiving Australian Government funded aged care services. The website includes the following:

The Australian Government’s National Aged Care Advocacy Program (NACAP) provides free, confidential, and independent advocacy support to older people receiving or looking to access Australian Government funded aged care services. NACAP is delivered by the Older Persons Advocacy Network (OPAN). Visit the OPAN website or phone 1800 700 600.

Age discrimination

If you have been discriminated against because of your age, the Equal Opportunity Commission can help you. Phone 8207 1977 or find out if the office can help you make a complaint.

Consumer rights

Visit:

Elder abuse

The Australian Human Rights Commission 1800 ELDERHelp is the national elder abuse phone line 1800 353 374.

The SA Abuse Prevention Phone Line is open during business hours Monday to Friday, except public holidays. The service is available to vulnerable adults aged 65 years and over - phone 1800 372 310.

Publications

'Knowing Your Rights - A Guide to the Rights of Older South Australians' gives advice and information on housing, services, consumer and employment rights, financial matters, family and health, legal rights, security and safety and volunteering.

View online


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    Page last updated 18 August 2021

    Provided by:
    Department for Health and Wellbeing
    URL:
    https://www.sa.gov.au/topics/family-and-community/seniors/seniors-rights
    Last Updated:
    18/08/21
    Printed on:
    19/10/21
    Copyright statement:
    SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2021
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