Getting help at home

Family, friends and neighbours can offer great support for older people, but when they are not available or extra assistance is needed, there are other sources of help.

Types of help available

These types of assistance may be available:

  • cleaning the house and washing clothes
  • nursing and healthcare
  • personal care - eg help with showering
  • delivered meals
  • maintaining and repairing the home or garden
  • getting around the house - eg ramps, rails and equipment
  • shopping
  • transport
  • daycare.

Who can help

My Aged Care is an Australian government website that provides people with up-to-date information about Australia's aged care system and services. You will need to register with My Aged Care and be assessed, to determine eligibility for home support - phone 1800 200 422 .

An Aged Care Assessment Team (ACAT) assessment is not required for aged care services that are not subsidised by the Australian Government. For example, services offered by volunteer groups, charitable organisations and private services.

The Catalyst Foundation provides more information about home support and care options.


Department of Veterans' Affairs provides a variety of in-home and community support programmes focused on assisting you to continue living independently by supporting your health, well being and community connection.

Aboriginal people

My Aged Care provides information about government-funded aged care services for Aboriginal and Torres Strait Islander peoples.

Aboriginal Elders and Community Care Services provide in home and community support services - phone 8346 9155.

Equipment and home modifications

Equipment and home modifications support people to remain at home and as independently as possible.

Who can apply

People aged 65 and over (50 and over for Aboriginal and Torres Strait Islanders).

How to apply

Contact My Aged Care:

Other ways to access equipment

If you are in hospital and need equipment support to get home, speak with your doctor or nurse about your options.

Private hire

You may be able to hire equipment privately through Domiciliary Equipment Service (DES) or other suppliers.

Many items that DES can provide can be seen on the DES Catalogue or you can call 1300 295 786 to inquire. Weekly rental charges (including a once-off delivery charge) apply for this service.

Lifetime Support Scheme

The Lifetime Support Scheme provides treatment, care and support for people who have sustained very serious injuries in a motor vehicle accident, regardless of fault.  For more information visit the Lifetime Support Authority website.

Independent Living Centre

The Independent Living Centre (ILC) provides free information and advice about equipment, technology and techniques to help you maintain your independence.

The ILC also provides a mobile service to country areas.

The ILC does not sell equipment but can give you information about suppliers and their prices.

DHS Equipment Program

If you have a disability or are older and need support to live at home and get about in the community as safely and independently as possible, you may be eligible for equipment and home modification services through the Department of Human Services (DHS) Equipment Program.

DHS Equipment services are provided to clients of Disability SA, Disability and Domiciliary Care Services, Novita Children’s Services and Minda Incorporated.

How to obtain equipment or home modifications

Contact one of these:

  • If you are an existing Domiciliary Care client or under 65 years of age (under 50 if Aboriginal or Torres Strait Islander), and not eligible for Disability Services - phone Domiciliary Care Access Service on 1300 295 673.
  • If you are an existing client of or are not yet eligible for the National Disability Insurance Scheme (NDIS) - phone Novita Children’s Services on 1300 668 482.

A qualified health professional will assess your needs and eligibility for the DHS Equipment Services, and help you to understand what you may require.

Once your equipment or home modification has been approved, Domiciliary Equipment Service (DES) will supply and manage your equipment or home modification.

Equipment repairs

If you have loan equipment from DHS Equipment Services, DES provides a repair service for those items. Please remember that you are responsible for the care and cleaning of your equipment whilst you have it.

Please contact DES immediately on 1300 130 302 to report any damaged equipment, so that it can be repaired or exchanged.

For more information on DES services, visit

Essential medical equipment concessions

You may be eligible for a subsidy to assist with the costs of running essential medical equipment.

The concession finder will help you see what's available and if you are eligible.

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Page last updated 18 March 2019

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Department for Health and Wellbeing
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