Emergency contact numbers

Dial 000 in an emergency

Triple zero (000)

When you call Triple Zero (000):

  • respond to the operator's question 'Emergency. Police? Fire? Ambulance?'
  • stay calm, don't shout, speak slowly and clearly
  • say exactly where to come - give an address or location.

When to call

Examples of when to call:

  • someone is seriously injured or in need of urgent medical help
  • your life or property is being threatened
  • you have just witnessed a serious accident or crime.

Call charges

You will not be charged for calling Triple Zero (000). These calls are free from any kind of phone.

Making calls during a major emergency

Find out what to do in a major event like a severe bushfire or storm if you have trouble making phone calls.

Unable to speak to the operator

You can still receive emergency help if it is not safe to speak, or you cannot speak.

When a 000 caller doesn’t respond to the operator's question 'Emergency. Police? Fire? Ambulance?' the call is transferred to an interactive voice response (IVR). The IVR asks you to press '55' if you require emergency help. If you don’t press '55' after being asked three times, your call will be disconnected.

If you press '55' you will be connected to the police. If you are still unable to speak, the police will attempt to call you back and might also send a patrol car to your address.

Police will use the address for the service (which would usually be either your home or billing address). This means it is important to make sure that your telco has the most up-to-date address details for your phone services.

If you are calling from a mobile service and are not at your service address, police will try to locate you and respond to your request. But this may not always be possible without an address or accurate location information. If you can speak and provide your location, you should do so. This will ensure police can respond quickly.

Have a speech or hearing impairment

If you are deaf or have a hearing or speech impairment, you can make an emergency call to police, fire or ambulance through the National Relay Service (NRS).
Depending on your needs choose one of the following relay options:
  • TTY (teletypewriter or textphone) users for speak and listen, type and read, type and listen - dial 106
  • Speak and listen users - dial 1800 555 727 and ask for Triple Zero (000)Internet relay users - make an internet relay call and ask for Triple Zero (000)
  • SMS relay users - text 0423 677 767 and ask for Triple Zero (000)
  • Captioned relay users - make a captioned relay call and ask for Triple Zero (000).

Difficulty speaking English

Triple Zero does not have translators. If you can’t speak any English, your call will be transferred to the police in your capital city. Once connected, a translator will be arranged.

If you can say ‘police’, ‘fire’, or ‘ambulance’, you will be transferred to the service you requested.

Triple zero information in other languages

Types of phones you can use

You can call 000 from any fixed or mobile phone and certain VoIP (voice over internet protocol) and satellite services.

You can also call 000 from any 'handheld' satellite phone.

You can call 000 using the Emergency+ app on your smartphone. One advantage of using the Emergency+ app to call 000 is that if you don’t know your exact location, the app will use the GPS on your smartphone to help you to give emergency services your location.

The Emergency+ app is available to download free of charge from the Google Play store and Apple App store.

You can call 000 without having to unlock the keypad or key in a PIN on your mobile phone.

How to give your location

From a fixed line phone

The address details for the fixed line will automatically appear on the operator’s screen and be given to the emergency service organisation you requested.

From a mobile or VoIP (call from a computer) service

The operator will ask you for the town and state you are calling from. This is because you may not be at your home or billing address.

Use the Emergency+ app

The Emergency+ app can help you if you don’t know your exact location when you call 000.

When you open the Emergency+ app, you’ll see a series of icons for different emergency services in your area. Tap on the relevant icon for your emergency; you’ll get connected to a Triple Zero (000) call taker. When they ask for your location, read out the 3 words displayed at the bottom of your screen in the ‘My Location’ section. Help will then be sent to that exact what3words location.

Numbers to call for types of emergencies

Ambulance

In an emergency call Triple Zero (000).

For health advice:

Animal disease

Report it to your local vet

Emergency Animal Disease Watch Hotline (including livestock, wildlife, birds and aquatic animals) - 1800 675 888

Fishwatch hotline (recreational fishing) - 1800 065 522

Agriculture and animal services emergency - 1800 255 556

Your nearest PIRSA office

Boat and marine

If you need a Volunteer Marine Rescue response call police on Triple Zero (000) or 131 444 or if on coastal waters use the VHF Coastal Radio Network.

For diving emergencies call the Divers Alert Network (DAN) emergency hotline on 1800 088 200.

Reporting boat incidents

Reporting oil spills

Crime

Dangerous or life-threatening situations - Triple Zero (000)

Crime Stoppers SA (report crime anonymously):

Electricity

Contact SA Power Networks for faults and emergencies, including loss of supply - 13 13 66.

Electricity outages

Fire

All fires, including bushfire and house fire - Triple Zero (000)

Phone the CFS Bushfire Information Hotline on 1800 362 361 or TTY (teletypewriter or textphone) on 13 16 77 for information on fire bans, fire ban districts and bushfire safety.

Flood and storm

For emergency help in flood and storm call the SES on 132 500

Gas

Gas leaks - 1800 GAS LEAK (1800 427 532) and Triple Zero (000)

Reporting gas leaks and incidents

Health and medical

Emergency situations - Ambulance - Triple Zero (000)

healthdirect for free health advice from trained clinicians - 1800 022 222

Coronavirus (COVID-19) Health Information Line - phone 1800 020 080

Food poisoning - phone 1800 022 222

Mental health emergencies - SA Health on 13 14 65 or contact mental health services

Poisons information - SA Health  on 13 11 26

Health emergencies

Missing persons

Report a missing person at a police station in person or phone 131 444

Overseas assistance

The Consular Emergency Centre in Canberra provides 24-hour support for Australians with serious and urgent needs. It is also for the friends and family of Australians overseas:

Plant disease

Exotic Plant Pest Hotline  (plant or honey bee pests including new weeds) - 1800 084 881

Fruit fly and quarantine - 1300 666 010

Agriculture and animal services emergency - 1800 255 556

Your nearest PIRSA office

Police

Emergency situations - Triple Zero (000)

Non-urgent matters - 131 444

Report suspicious activity

Report anything that doesn't seem right to:

Terrorism

Roads and traffic

Accidents where there is fire or the need for medical assistance - Triple Zero (000)

Accidents resulting in a traffic hazard - SA Police on 131 444

Major arterial roads (dangerous conditions, road hazards and signal faults) - Traffic Management Centre on 1800 018 313

Local council roads (dangerous conditions, road hazards) - the local council

Reporting road hazards

Tree or branch has fallen

Caused damage to a house -  SES on 132 500

Damaged powerlines -  SA Power Networks on 131 366

Fallen on a vehicle - SES on 132 500

Water

SA Water on 1300 729 283 for burst water mains and sewer blockage or overflow

Weather

Storm or flood response - SES on 132 500

Related information

On this site

Crisis helplines


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Provided by: SAFECOM
Page last updated 5 May 2021

Provided by:
SAFECOM
URL:
https://www.sa.gov.au/topics/emergencies-and-safety/emergency-contact-numbers
Last Updated:
05/05/21
Printed on:
25/09/21
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2021
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