If your app is showing an error when trying to add or find a credential, you may need to contact the relevant department directly.
On this page
Try these steps first
- check for an app update in your App Store or Google Play
- make sure your phone software is up to date
- make sure you're selecting the right licence type
- clear app cache
Occupational licences
This includes licences such as:
- building work
- security and investigation
- registered property manager
- land sales representative
- registered land agent
- plumbing, gas fitting and electrical.
Your mySAGOV account email must match the email registered with Consumer and Business Services of the credential you're trying to add.
If you're sure that your emails match, try entering your licence number and client number.
You can use your licence number to find your client number.
For more support call Consumer and Business Services on 131 882.
Driving or boat licences
Phone the mySAGOV Service SA hotline on 1300 450 422.
The hotline is available:
- Monday to Friday - 9am to 5pm
- Wednesday - 9:30am to 5pm.
To confirm it's you, you'll need to give evidence of your identity.
For in person support go to a Service SA centre.
Firearms licences
Licence number must be 6 digits +1 letter, for example 023456X.
If yours is less than 6 digits, add 'zeros' (0's) at the start, for example 000012N.
You may need to wait up to 2 weeks for it to be available in the app if the licence was recently issued.
For more help download the digital firearms licence user guide (PDF 1.2MB).
For Android:
- Open Settings.
- Go to Apps or App Management.
- Select mySAGOV app.
- Tap Storage.
- Tap Clear cache.
For iOS:
- Open Settings.
- Go to General > iPhone Storage.
- Find and select mySAGOV app.
- Tap Offload App > then Reinstall app.
