Retirement housing - information for residents

Retirement village living can involve significant financial commitment and lifestyle changes. The information on this page explains your rights and obligations as a resident. It also helps you consider other aspects of moving to, living in, or leaving a retirement village.

Retirement villages - information booklet (513.1 KB PDF)

If you have questions please contact Office for Ageing Well’s Retirement Villages Unit on 8204 2420 or at

Review of the Retirement Villages Act 2016

The Government has published its response to the Review of the Retirement Villages Act 2016 (PDF 863KB).

The Act commenced on 1 January 2018 and was required to be reviewed after three years.

The report on the outcomes of the review (PDF 863KB) was previously tabled in Parliament.

Enforcement Framework for retirement villages

The Office for Ageing Well has developed the Retirement Villages Enforcement Framework (207.9 KB PDF) to provide guidance and clarity to operators of retirement villages, residents of those retirement villages and the community with respect to enforcement of the Retirement Villages Act 2016 and Retirement Villages Regulations 2017.

Guidelines for retirement villages

Guidelines for retirement village residents' committees are available which reflect the legislative requirements along with suggestions for implementing best practice principles for the operation and function of a retirement village residents' committee. A word version of the example rules from the residents' committees guidebook is also available and can be amended for use by residents' committees in retirement villages.

Resident survey results

Resident Feedback Survey Results 2020 captures the feedback sought by Office for Ageing Well on the introduction of the Retirement Villages Act 2016 and Retirement Villages Regulations 2017. The legislation commenced operation on 1 January 2018. The survey of village residents on the operation of the Act was to ensure that there is a robust source of data on operational and other matters.

The survey was sent to residents in January 2020, with submissions closing on Wednesday 19 February 2020. 805 responses were received. The feedback will assist in understanding the effectiveness of the legislative changes and the cumulative impact on residents and the community. The results of all surveys are made publicly available to continue the conversation about ongoing improvement and best practice within the industry.

Information sheets

The information sheets below also provide useful information for residents and prospective residents about living in a retirement village.

    Resolving disputes

    You can ask for help to resolve a dispute with a retirement village. You should only submit a form if you can't resolve the issue directly through the village's dispute resolution policy.

    Request for assistance to resolve a Retirement Village dispute

    Related Information

    Other websites

    Retirement village disputes - South Australian Civil and Administrative Tribunal (SACAT)

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    Page last updated 7 February 2023

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