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Cancel or transfer services
There are many services or agencies that the next-of-kin or executor may need to contact when someone dies.
- Centrelink has advice on what to do following a death.
- The Australian Electoral Commission will usually be notified by Births, Deaths and Marriages but you may notify the AEC separately.
- You may need to notify the Australian Taxation Office.
- Contact any banks or insurance companies where the deceased held accounts.
The Commonwealth Bank has advice on losing a loved one that includes the type of information banks will require.
Many banks can be advised using the Australian death notification service.
- If you live in public housing you may need to transfer a tenancy.
You may also need to contact:
- the person's doctor, dentist and any other health providers
- the person's employer
- concession providers
- utility providers, including electricity, gas, phone and internet
- subscription providers, for newspapers and magazines, or online services like Netflix or Spotify
- landlord or letting agent
- the local council, if the person was a ratepayer/homeowner
- Service SA, or the issuer of the person's driver's licence
- Australia Post (if mail needs to be redirected)
- clubs, associations or religious organisations.
Internet and social media services have policies on what to do when someone dies:
- LinkedIn has a process for removing a profile.
- On Instagram you can report a deceased person's account.
Note that the estate may be entitled to refunds on cancelled services such as driver's licence or insurance policies.