Operating a passenger transport business

Operator accreditation is valid for five years, subject to annual instalment payments, and is required by any person or company responsible for the operation of a passenger transport service. This includes:

  • the registered owner of one or more vehicles used for passenger transport
  • in the case of a company, each director and other interested persons.

When you apply for operator accreditation, the following are considered:

  • the safety of passengers and the public
  • service to passengers
  • vehicles and equipment.

All individuals and company directors listed on a company extract must either supply a national police certificate (NPC) or hold a current driver accreditation when lodging an application for operator accreditation. Lodge your application for an NPC with the SA Police Department or interstate police authority.

Operator accreditation vehicle categories

Metropolitan taxis

  • Taxis in South Australia (metropolitan) display a distinct taxi number plate, taxi company name and have a taxi roof sign on top of the vehicle.
  • A taxi may be hired by booking through a designated taxi company, at a taxi-cab rank or hailed from the side of the road.
  • Metropolitan taxis have an age limit of 8 years, must be white in colour and are subject to six-monthly roadworthy inspections.
  • Taxi plate licence holders, including those who lease taxi plates, must have successfully completed a Taxi Operator’s course as conducted by the Taxi Council SA Inc – phone 8301 8400.
  • Taxi driver (TX) accreditation is required to drive a Metropolitan taxi.

Country taxis

  • Taxis in South Australia (country) display a distinct taxi number plate, taxi company or trading name and have a taxi roof sign on top of the vehicle
  • A taxi may be hired by booking through a designated taxi company/operator, at a taxi-cab rank or hailed from the side of the road.
  • Country taxis have an age limit of 15 years and are subject to an annual roadworthy inspection.
  • Small passenger (SP) or Taxi driver (TX) driver accreditation is required to drive a country taxi.

Large passenger vehicles

  • Large passenger vehicles have a seating capacity of 13 or more and are subject to an annual roadworthy inspection. The vehicle age limit is 25 years.
  • Large passenger vehicles may be booked for tours, corporate work or private hire. Some may provide route services under contract or approval to the government.
  • All drivers of large passenger vehicles must hold an unrestricted drivers licence class of LR, MR, HR, HC or MC.
  • Large passenger (LP) driver accreditation is required to drive a vehicle with 13 seats or more. LP driver accreditation does not cover SP (small passenger) driver accreditation.

Small passenger vehicles – chauffeur metropolitan

  • Chauffeur plated metropolitan vehicles can provide a point-to-point service, including bookings for corporate and government work or private hire. They may also do special events and tours.
  • Chauffeur metropolitan vehicles have blue and white chauffeur number plates and can be booked through an accredited booking service or directly with an operator. Vehicles cannot be hailed from the side of the road and they cannot stop in a taxi-cab rank.
  • Chauffeur plated vehicles are subject to an annual roadworthy inspection and have an age limit of 8 years.

Small passenger vehicles - rideshare

  • Rideshare vehicles with private number plates must be booked through an accredited booking service, generally being a mobile (e.g. smartphone) application. Trips cannot be booked directly with a driver or operator.
  • Rideshare vehicles cannot be hailed from the side of the road and they cannot stop in a taxi-cab rank.
  • Rideshare vehicles must display the accredited booking service signage or blue and white “PV” sticker.
  • Rideshare vehicles are subject to an annual roadworthy inspection and have an age limit of 8 years.

Small passenger vehicles – chauffeur non-metropolitan

  • This category applies to services outside the ‘Metropolitan Adelaide Boundary’ under the Passenger Transport Act 1994. The category enables an operator to use a vehicle until it is 15 years of age and is subject to an annual roadworthy inspection.

Small passenger vehicles – chauffeur special purpose

  • Special purpose chauffeur vehicles provide a personalised service to passengers wishing to book a car and driver for a special event (eg a wedding) or a tour. They cannot provide a point-to-point service.
  • A special purpose chauffeured vehicle must be booked. They cannot be hailed from the side of the road. They cannot stop at a taxi-cab rank.
  • Vehicles in this category are limited by the kilometres to be travelled both per annum (40,000) and overall (320,000) and are subject to an annual roadworthy inspection.
  • The vehicle age limit is 15 years. An age limit exemption may be considered in certain circumstances where the condition or type of vehicle is an integral component of the service (classic, veteran or vintage). Any exemption takes into consideration the plan of operation and is subject to legislative requirements.

Motorcycle

  • Motorcycle accreditation allows passengers to book a motorcycle and rider and be taken for a journey, usually a tour or special event journey. Contact the ALC for licensing requirements.
  • Motorcycles are subject to an annual roadworthy inspection and have an age limit of 15 years.

Horse-drawn

  • Horse-drawn accreditation applies to horse and carriage journeys where a passenger may book the service beforehand and engage the operator of the horse-drawn service for special events or for tourism services. Contact the ALC for licensing requirements
  • Horse-drawn carriages are subject to an annual roadworthy inspection.

How to apply for operator accreditation

Complete the application for operator accreditation (400.0 KB PDF) form and submit with a plan of operation (323.7 KB PDF).

All individuals must provide a National Criminal History Check when an application for operator accreditation is lodged. You can obtain this from any provider accredited by the Australian Criminal Intelligence Commission, including online providers.

Certificates older than three months from the date issue will not be accepted.
If you hold current driver accreditation, you will not be required to supply a new National Criminal History Check.

Accreditation and Licensing Centre
71 Richmond Road
Mile End 5031
Phone - 7109 8117

Accredited operator responsibilities

As the accredited operator you are responsible for insurance, plan of operation and vehicle inspections.

Insurance

It is a requirement of operator accreditation to arrange the following insurances issued by a company incorporated in Australia:

  • public liability Insurance for a minimum of $5 million
  • third party property or comprehensive insurance
  • compulsory third party Insurance for a public passenger transport vehicle.

Plan of operation

You must complete and submit Plan of operation - MR325 (323.7 KB PDF) with your application, to the Accreditation and Licensing Centre, with a summary of the service you wish to provide

If there are any significant variations to the nature of the service, or a new vehicle is added, a new plan of operation must be submitted with details of the changes.

Vehicle inspections

Periodic vehicle Inspections must be conducted by an approved inspection station. Approved vehicles are issued with an inspection sticker to indicate that the vehicle has met the requirements of the SA government.

New small passenger vehicles, country taxis and metropolitan taxis being registered for the first time may be eligible for an exemption from their initial inspection.

Taxis

  • six-monthly vehicle inspections
  • unlimited kilometres
  • maximum vehicle age of 8 years
  • seating capacity for 4 passengers plus driver and sufficient space for luggage

Before a taxi can operate on the road it must be fitted with:

  • a taxi meter
  • a roof sign (dome light)
  • audio and video (CCTV).

The equipment and installation must be provided through an approved taxi technician.

Metropolitan chauffeur vehicles

  • annual vehicle inspections
  • unlimited kilometres
  • maximum vehicle age of 8 years
  • seating capacity for 4 passengers plus driver

Rideshare vehicles

  • annual vehicle inspections
  • unlimited kilometres
  • maximum vehicle age of 8 years
  • seating capacity for 4 passengers plus driver

Special purpose vehicles

  • annual vehicle inspections
  • kilometre limit of 40,000 km per annum and 320,000 km total
  • maximum vehicle age of:
    • 15 years for 4WD/off road, motorcycle, novelty and traditional vehicles
    • veteran, vintage or classic vehicles may exceed the 15-year limit with approval

Large passenger vehicles

  • annual vehicle inspections
  • unlimited kilometres
  • maximum vehicle age of 25 years

Approved inspection stations

Taxis, chauffeured, special purpose and rideshare vehicles

Royal Automobile Association (RAA)
101 Richmond Road
Mile End
Phone: 8202 4643
www.RAA.com.au

Rightways Automotive Services (RAS)
45 South Road
Hindmarsh
Phone: 8340 7233

Horse drawn vehicles

Contact Regency Park inspection station on 13 10 84 to arrange an inspection of the carriages. The inspections can be done at Regency Park or country inspections can be arranged by appointment. Horses must undergo a veterinary check.

Large passenger vehicles

Contact Regency Park inspection station on 13 10 84 to arrange an inspection of large passenger vehicles.

Country clients should make arrangements through Regency Park.

Passenger transport application forms

    Operator accreditation

    Booking services

    Other forms


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    Page last updated 23 June 2020

    Provided by:
    Department for Infrastructure and Transport
    URL:
    https://www.sa.gov.au/topics/driving-and-transport/industry-services/taxi-and-passenger-transport/operator-accreditation
    Last Updated:
    23/06/20
    Printed on:
    01/12/20
    Copyright statement:
    SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2020
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