Disability-related complaints and feedback

You are entitled to make a complaint if you feel you have been treated unfairly because of disability. You also can provide good or bad feedback about services or support you receive.

How you do this depends on what the complaint or feedback is about.

Support to make a complaint

Health and Community Services Complaints Commissioner (HCSCC) is an independent body that helps people resolve disability-related complaints.

Phone the HCSCC on 8226 8666 or free call 1800 232 007 from country South Australia using a landline.
You can also lodge an HCSCC complaint online.

Disability advocates

Advocates provide support and advice across a diverse issues for people with disability. They represent the interests of the person for whom they are advocating.

The National Disability Advocacy Program provides access for people with disability to effective disability advocacy services and providers.

National Disability Advocacy Program providers in South Australia.

Office of the Public Advocate (OPA) can offer advocacy support if you have an appointed guardian from that office.

Phone the OPA on 8342 8200 or free call 1800 066 969 from country South Australia using a land line.

Complain about unfair treatment because of disability

Get support and advice to guide you through the complaints process if you feel you have been treated unfairly because of disability.

Complaints or feedback about a disability service

NDIS participants have the right to be safe and to receive quality services from providers and workers. You can contact the NDIS Quality and Safeguards Commission with feedback about the quality and safety of NDIS supports and services. Phone 1800 035 544 from 9.00 am to 5.00 pm.

Provide online feedback or make a complaint about services provided by the state government on the Department of Human Services (DHS) client feedback page.

Complaints or feedback about government

You can raise your complaint directly with the relevant department or local council if you have a general complaint.

The South Australian Ombudsman is an independent body that can provide you with free impartial support if your complaint is about state or local government.

Contact the Australian Government Department of Social Services to provide feedback on a DSS program or funded service provider, including Australian Disability Enterprises and Disability Employment Services.

The National Disability Complaints Resolution and Referral Service (CRRS) is an independent body that helps resolve complaints about Commonwealth-funded disability employment and advocacy services.
Phone 1800 880 052.

The  Administrative Appeals Tribunal (AAT) reviews decisions made by made by an Australian Government department or other organisation about family assistance, social security, the NDIS, child support payments and other matters.
Phone 1800 228 333.

Reporting abuse and neglect

If life is danger, phone 000 (triple zero).

The National Disability Abuse and Neglect Hotline is a telephone service for reporting the abuse or neglect of people with disability.

Phone the hotline Monday to Friday on 1800 880 052 from 9.00 am to 7.00 pm.

Use can also the National Relay Service on 1800 555 660 to make your call.

Email the National Disability Abuse and Neglect hotline at hotline@workfocus.com


Was this page useful?


Page last updated 24 June 2020

Provided by:
Department of Human Services
URL:
https://www.sa.gov.au/topics/care-and-support/disability/complaints
Last Updated:
24/06/20
Printed on:
08/08/20
Copyright statement:
SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2020
Close