Disability-related complaints and feedback
You are entitled to make a complaint if you feel you have been treated unfairly because of disability. You also can provide good or bad feedback about services or support you receive.
How you do this depends on what the complaint or feedback is about.
Support to make a complaint
Health and Community Services Complaints Commissioner (HCSCC) is an independent body that helps people resolve disability-related complaints.
Advocates provide support and advice across a diverse issues for people with disability. They represent the interests of the person for whom they are advocating.
The National Disability Advocacy Program provides access for people with disability to effective disability advocacy services and providers.
Office of the Public Advocate (OPA) can offer advocacy support if you have an appointed guardian from that office.
Complain about unfair treatment because of disability
Get support and advice to guide you through the complaints process if you feel you have been treated unfairly because of disability.
- Australian Human Rights Commission promotes and protects human rights in Australia; see its brief guide to the Disability Discrimination Act.
- South Australia's Equal Opportunity Commission administers anti-discrimination and equal opportunity laws.
- Disability Standards for Education 2005 ensures that students with disability can access education and training free from discrimination and on the same basis as other students.
Complaints or feedback about a disability service
NDIS participants have the right to be safe and to receive quality services from providers and workers. You can contact the NDIS Quality and Safeguards Commission with feedback about the quality and safety of NDIS supports and services. Phone 1800 035 544 from 9.00 am to 5.00 pm.
Provide online feedback or make a complaint about services provided by the state government on the Department of Human Services (DHS) client feedback page.
Complaints or feedback about government
You can raise your complaint directly with the relevant department or local council if you have a general complaint.
The South Australian Ombudsman is an independent body that can provide you with free impartial support if your complaint is about state or local government.
Contact the Australian Government Department of Social Services to provide feedback on a DSS program or funded service provider, including Australian Disability Enterprises and Disability Employment Services.
The National Disability Complaints Resolution and Referral Service (CRRS) is an independent body that helps resolve complaints about Commonwealth-funded disability employment and advocacy services.
Phone 1800 880 052.
The Administrative Appeals Tribunal (AAT) reviews decisions made by made by an Australian Government department or other organisation about family assistance, social security, the NDIS, child support payments and other matters.
Phone 1800 228 333.
Reporting abuse and neglect
If life is danger, phone 000 (triple zero).
The National Disability Abuse and Neglect Hotline is a telephone service for reporting the abuse or neglect of people with disability.
Phone the hotline Monday to Friday on 1800 880 052 from 9.00 am to 7.00 pm.
Email the National Disability Abuse and Neglect hotline at firstname.lastname@example.org