Disability-related complaints and feedback
You are entitled to make a complaint if you feel you have been treated unfairly because of disability. You also can provide good or bad feedback about services or support you receive.
How you do this depends on what the complaint or feedback is about.
Support to make a complaint
Health and Community Services Complaints Commissioner (HCSCC) is an independent body that helps people resolve disability-related complaints.
Contact the HCSCC directly on 8226 8666 or 1800 232 007 (free from country South Australia using a landline) or lodge an HCSCC complaint online.
Advocates provide support and advice across a diverse issues for people with disability. They represent the interests of the person for whom they are advocating.
The National Disability Advocacy Program provides access for people with disability to effective
disability advocacy services and providers.
Office of the Public Advocate (OPA) can offer advocacy support if you have an appointed guardian from that office. Phone the OPA directly on 8342 8200 or free call 1800 066 969 from country South Australia using a land line.
Complain about unfair treatment because of disability
Get support and advice to guide you through the complaints process if you feel you have been treated unfairly because of disability.
- Australian Human Rights Commission promotes and protects human rights in Australia; see its brief guide to the Disability Discrimination Act
- South Australia's Equal Opportunity Commission administers anti-discrimination and equal opportunity laws
- Disability Standards for Education 2005 ensures that students with disability can access education and training free from discrimination and on the same basis as other students.
Complaints or feedback about a funded disability service
Provide online feedback or make a complaint about services funded through the state government on the Department for Communities and Social Inclusion's (DCSI) client feedback page.
To speak to someone in person, phone the Disability Information Service on 1300 786 117 and provide your feedback.
Complaints or feedback about government agencies or local councils
You can raise your complaint directly with the relevant department or local council if you have a general complaint.
The South Australian Ombudsman is an independent body that can provide you with free impartial support if your complaint is about state or local government.
Contact the Commonwealth Department of Social Services to provide feedback on a DSS program or funded service provider, including Australian Disability Enterprises and Disability Employment Services.
The DCSI Client feedback page also allows you to provide online feedback or make a complaint about disability related services.
The National Disability Complaints Resolution and Referral Service (CRRS) is an independent body that helps resolve complaints about Commonwealth-funded disability employment and advocacy services. Phone 1800 011 140.
The Social Security Appeals Tribunal (SSAT) is an independent body that reviews individual cases of payments administered by Centrelink. Phone 1800 011 140.
Reporting abuse and neglect
The National Disability Abuse and Neglect Hotline is a telephone service for reporting the abuse or neglect of people with disability.
Phone the hotline on 1800 880 052 or TTY 1800 301 130 from 8.00 am to 8.00 pm every day.
Use the National Relay Service on 1800 555 677 to make your call if necessary.