Disability

Disability-related complaints and feedback

You are entitled to make a complaint if you feel you have been treated unfairly because of disability. You also can provide good or bad feedback about services or support you receive.

How you do this depends on what the complaint or feedback is about.

Support to make a complaint

Health and Community Services Complaints Commissioner (HCSCC) is an independent body that helps people resolve disability-related complaints.

Contact the HCSCC directly on 8226 8666 or 1800 232 007 (free from country South Australia using a landline) or lodge an HCSCC complaint online.

Disability advocates

Advocates provide support and advice across a diverse issues for people with disability. They represent the interests of the person for whom they are advocating.

The National Disability Advocacy Program provides access for people with disability to effective
disability advocacy services and providers.

National Disability Advocacy Program providers in South Australia.

Office of the Public Advocate (OPA) can offer advocacy support if you have an appointed guardian from that office. Phone the OPA directly on 8342 8200 or free call 1800 066 969 from country South Australia using a land line.

Complain about unfair treatment because of disability

Get support and advice to guide you through the complaints process if you feel you have been treated unfairly because of disability.

Complaints or feedback about a funded disability service

Provide online feedback or make a complaint about services funded through the state government on the Department for Communities and Social Inclusion's (DCSI) client feedback page.

To speak to someone in person, phone the Disability Information Service on 1300 786 117 and provide your feedback.

Complaints or feedback about government

You can raise your complaint directly with the relevant department or local council if you have a general complaint.

The South Australian Ombudsman is an independent body that can provide you with free impartial support if your complaint is about state or local government.

Contact the Australian Government Department of Social Services to provide feedback on a DSS program or funded service provider, including Australian Disability Enterprises and Disability Employment Services.

The DCSI Client feedback page also allows you to provide online feedback or make a complaint about disability related services.

The National Disability Complaints Resolution and Referral Service (CRRS) is an independent body that helps resolve complaints about Commonwealth-funded disability employment and advocacy services. Phone 1800 011 140.

The Social Security Appeals Tribunal (SSAT) is an independent body that reviews individual cases of payments administered by Centrelink. Phone 1800 011 140.

Reporting abuse and neglect

The National Disability Abuse and Neglect Hotline is a telephone service for reporting the abuse or neglect of people with disability.

Phone the hotline on 1800 880 052 or TTY 1800 301 130 from 8.00 am to 8.00 pm every day.

Use the National Relay Service on 1800 555 677 to make your call if necessary.


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Page last updated 11 April 2017

Provided by:
Department for Communities and Social Inclusion
URL:
http://www.sa.gov.au/topics/care-and-support/disability/complaints
Last Updated:
11/04/17
Printed on:
25/07/17
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