Appeal a public housing decision

If you're unhappy with a decision made by Housing SA, your first step is to discuss the decision with the original decision maker. That person may be able to explain the decision and the reasons behind it.

If you're still unhappy, you may choose to appeal the decision.

What can be appealed

You may appeal a decision made which affects you, including:

  • decisions made about your registration for public housing
  • things you believe you have been incorrectly charged for - eg maintenance
  • decisions made about your application for bond or rent
  • non-renewal of your Housing SA lease.

What can't be appealed

You can't appeal:

  • disputes between neighbours or the behaviour of a neighbour (although you can appeal how the investigation of a disruptive complaint was carried out)
  • government or Housing SA policy
  • complaints about staff members
  • an eviction if legal proceedings have begun
  • situations where a higher jurisdiction is involved, eg a tribunal or court.

Appeal a decision

The first step to apply for an internal review of the decision is to lodge a public housing appeal form (410.4 KB PDF)Housing SA will assess if the correct policies and procedures were applied in determining your decision.

Time limits may apply to appeal a decision, for example, if you wish to appeal the non-renewal of your lease, you must apply within seven days of receiving the decision. If you have any questions, contact Housing SA.

Apply to SACAT

After an internal review has been conducted and if you are unhappy with the outcome, you may be able to apply for an external review of the decision through the South Australian Civil and Administrative Tribunal (SACAT). The tribunal reviews government decisions and handles cases in a range of specific areas.

SACAT will hold a hearing at which it will consider all relevant information provided by you and Housing SA, and will then make a decision. Time limits also apply to the period within which an application to SACAT can be made.

Visit the SACAT website to find out more about how to apply.

Related information

On this site

Freedom of information

Other websites


For an alternative version of a document on this page contact Housing SA.

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Page last updated 1 July 2022

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SA Housing Authority
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