Appeal a public housing decision

You may appeal a decision which affects you, including:

• decisions made about your registration for public housing
• things you believe have been incorrectly charged to you - for example maintenance
• decisions made about your application for bond or rent
• non-renewal of your Housing SA lease.

You can't appeal:

• disputes between neighbours or the behaviour of a neighbour (although you can appeal how the investigation of a disruptive complaint was carried out)
• government or Housing SA policy
• complaints about staff members
• an eviction if legal proceedings have begun
• situations where a higher jurisdiction is involved, for example a tribunal or court.

The first step to apply for an internal review is to lodge a public housing appeal form (410.4 KB PDF). Housing SA will assess if the correct policies and procedures were applied in determining your decision.

Time limits could apply to appealing a decision. For example, if you wish to appeal the non-renewal of your lease, you must apply within 7 days of receiving the decision. If you have any questions, contact Housing SA.

You can apply for an external review if you are unhappy with the decision made at the internal review. The South Australian Civil and Administrative Tribunal (SACAT) reviews government decisions in these instances.

SACAT will hold a hearing to consider all relevant information provided by you and Housing SA. Time limits also apply to SACAT applications.

Visit the SACAT website to find out more about how to apply.

Related information