Managing an organisation

Rent management

Rent management responsibilities include:

  • calculating income-based rent and getting regular proof of income from tenants
  • applying property-based rents as necessary
  • appropriately and promptly managing rent arrears
  • calculating and charging additional fees as appropriate
  • maintaining proper records for bonds and rent paid by tenants
  • giving proper receipts for bonds and rent paid by tenants
  • lodging, releasing and claiming bonds as required.

Use of a rent calculator that is either accredited or approved by SA Housing Authority is mandatory when assessing a tenant's rent.

Tenants' rent

The policies and procedures listed below only apply to community housing providers under the master agreement, if you require access to a document not listed on this page, please email

Community housing providers under the 2016 Master Agreement please refer to Master Agreements for all policies and procedures.

Related information

On this site

Responsibilities under the funding agreement

For an alternative version of a document on this page contact Renewal SA.

Other websites

Department of Human Services - social and health related payments and services, including Centrelink

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Page last updated 3 August 2018

Provided by:
South Australian Housing Authority
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