Energy efficiency assistance

The Retailer Energy Efficiency Scheme (REES) is a South Australian government initiative that requires energy retailers to help households and businesses save on energy use and costs, and lower their greenhouse gas emissions.

South Australian households and businesses may be able to receive free or discounted energy efficiency activities from energy retailers participating in the REES.

Typical activities include installing energy efficient lighting, or installing water efficient shower heads, helping save water heating costs.

Getting REES services

You can contact any of the REES obliged retailers or third-party contractors to find out what energy savings activities may be available for your home or business, not just the retailer currently supplying your energy services.

REES activities and targets can differ between retailers. You can call multiple retailers and contractors to see who can help you.

REES home energy audits

As well as the energy saving activities, you may also be eligible for a free home energy audit if you:

  • hold a Commonwealth Government pensioner concession card
  • hold a TPI Gold Repatriation Health Card
  • hold a War Widows Gold Repatriation Health Card
  • hold a Gold Repatriation Health Card (EDA)
  • hold a Health Care Card (including a Low Income Health Care Card)
  • receive the South Australian government energy bill concession
  • are part of an energy retailer’s hardship program
  • are participating in an energy retailer's payment plan
  • are referred by a financial counsellor.

The Essential Services Commission of South Australia (ESCOSA) has a table on their website that identifies which third-party contractors provide energy audits.

You can also do your own home energy audit by borrowing a Home Energy Toolkit from your local public library.

How many times can you get REES assistance?

If you have received a REES audit or a particular REES activity at your current address, for example, a water efficient shower head, you will not be eligible for the same thing again. You may be able to receive a different REES activity, such as LED light globes. Speak to a REES contractor to see what your options are.

Door-to-door REES offers

If a person comes to your home or business and offers you a REES energy efficiency activity or REES audit, they must identify themselves to you by:

  • their name and photographic identification
  • the provider's full name
  • the full name of the company that they are representing (including ABN)
  • a contact telephone number of the company that they are representing.

Once they have completed energy saving activities or an audit in your home or business, they must give you a written information statement that:

  • provides the name and contact details of the person or entity that performed the energy audit or energy efficiency activity
  • describes the energy audit and/or energy efficiency activity undertaken in your home or business
  • notes that the energy audit or energy efficiency activity will count towards satisfying an obliged retailer's obligations under the REES
  • clearly outlines the dispute resolution process if you are not satisfied with the audit or activity.

Making a complaint

If you have a problem with a REES provider, the first step is to try to resolve it with them directly.

Although REES is a Government of South Australia initiative, ESCOSA administers it.

Please contact ESCOSA by calling 8463 4444 or emailing if you weren’t given your REES provider’s details or can’t resolve a dispute with your REES provider directly and wish to lodge a complaint.

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Page last updated 10 October 2019

Provided by:
Department for Energy and Mining
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