The following terms and conditions apply to all practical Rider Safe courses and assessments.
Cancellations or changes to your booking
- You may change or cancel your booking up to one calendar day before your booking. If you cancel your booking, your entitlement to a refund depends on the following circumstances:
- If you cancel your booking on the same day that it is made, you will be provided a full refund amount that you have paid.
- If you cancel your booking at any time between the day after making your booking and one calendar day prior to your course / assessment date, you will be entitled to a refund of the amount you paid minus the prescribed booking fee of $30.
- If you cancel your booking within one calendar day of your course/assessment date, you will not automatically be entitled to a refund. If exceptional circumstances exist, you can contact Rider Safe by phone 1800 018 300 (9 am to 4:30 pm Monday to Friday) to apply for a refund of the amount you paid (minus the prescribed booking fee of $30)
You will need to demonstrate that you were genuinely unable to attend your course/assessment on the booked date. This can include reasons such as:- medical event or hospitalisation
- vehicle accident or breakdown
- personal, family or work emergency.
- Rider Safe courses and assessments operate in all-weather environments. Courses and assessments may be cancelled due to extreme weather conditions. You will be notified by Rider Safe staff in advance if a course or assessment is cancelled due to extreme weather and given the opportunity to re-book.
- The State Government will make every effort to honour your booking however they reserve the right to cancel, reschedule and/or amend any course/assessment prerequisite/conditional requirements for a Rider Safe course or assessment.
What you need to do on the day of your booking
- You must arrive at your course/assessment on time – aim to arrive at least 15 minutes before the course starts. Please factor in any traffic, roadworks, road closures etc when travelling to the Rider Safe training range for your course.
- If you arrive late, you will not be able to take part in the course/assessment and you will be required to rebook. You may also be required to pay for the course/assessment in full again.
- You must wear appropriate clothing to participate in your course/assessment. This includes a long-sleeved top, full length pants (without any rips or tears), enclosed shoes (no sandals, thongs or heels) and socks that cover your ankles. If you do not have appropriate clothing, you will not be able to take part in the course/assessment and you will be required to rebook. You may also be required to pay for the course/assessment in full again.
- Motor bike helmets are not provided to participants for health and safety reasons. You must therefore bring your own motor bike helmet to your course/assessment, ensuring that it is compliant with relevant standards and is in good condition.
- If you plan to use your own motor bike for the Pre-Licence Course or Licence Assessment you must ensure the following conditions are met:
- Minimum ½ tank of fuel.
- Your motor bike is registered, and you have appropriate insurance.
- Your motor bike is LAMS approved and not modified in any way that increases its power-to-weight ratio.
- You meet all other terms and conditions as listed.
Other requirements you need to be aware of
- Rider Safe has a zero tolerance policy towards abusive or violent behaviour. If such behaviour occurs, you will be asked to leave the site immediately and appropriate measures will be taken. This may include contacting the police, being prohibited from returning to Rider Safe and forfeiting your course payment.
- If the instructor believes you are under the influence of drugs or alcohol you will not be allowed to participate in the course/assessment.
- If at any time the instructors believe that your riding ability or behaviour could endanger you or others, you will be asked to stop training and re-book, where you may be required to re-pay the relevant fee.
- The State Government will not be liable for personal injury, loss or damage suffered to students or caused by or arising from the inadvertence, negligence misconduct of students to any person.
- Students will be held liable for damage or injury caused to persons or goods due to their own negligence.
- The State Government will not be liable for loss or damage to personal property. Personal property remains the responsibility of students at all times and will not be accepted by instructors for safe keeping under any circumstances.
