Refund method

Some transactions may generate a refund.

When you process your transaction, you can choose to get your refund by either:

• bank account — takes 1 to 3 days
• cheque by post — takes up to 14 days.

Refund by bank account 

To get a refund to your bank account, make sure you have a refund bank account set up in mySAGOV.

• set up a refund bank account
• update your refund bank account
• remove your refund bank account.

To set up, change or remove your refund account, start by following these steps:

1. Log in to mySAGOV using a browser — not the mobile app.
2. Select My account.
3. Under Manage your payments, select Payment methods.

Set up a refund bank account 

If you already have a saved bank account:

Select Set up as refund account alongside your bank account details.

If you don't have a saved bank account:

1. Under Add a new payment method, select Bank account from the drop-down list and select Next.
2. Enter your bank account details.
3. Select Use this bank account for refunds.
4. Select Save.

Update your refund bank account 

1. Select Update alongside your bank account that is enabled for refunds
2. Enter your updated bank account details
3. Select Save.

Remove your refund bank account 

1. Select Remove as refund account.