Refund method

Some transactions may generate a refund.

When you process your transaction, you can choose to get your refund by either:

• bank account — takes 1 to 3 days
• cheque by post — takes up to 14 days.

Refund by bank account

To get a refund to your bank account, make sure you have an enabled refund bank account set up in your mySAGOV account.

To set up, change or remove your refund account, start by following these steps:

1. Log in to mySAGOV using a browser — not the mobile app.
2. Select My account.
3. Under Manage your payments, select Payment methods.

Your refund bank account must be Osko enabled. Osko is a payment service that allows money to be quickly transferred to participating Australian bank accounts.

Set up a refund bank account

If you already have a saved bank account:

Select Set up as refund account alongside your bank account details.

If you don't have a saved bank account:

1. Under Add a new payment method, select Bank account from the drop-down list and select Next.
2. Enter your bank account details.
3. Select Use this bank account for refunds.
4. Save.

Update your refund bank account

1. Select Update alongside your bank account that is enabled for refunds
2. Enter your updated bank account details
3. Save.

Remove your refund bank account

1. Select Remove as refund account.