Water and sewerage rate concession

Eligible South Australians on low or fixed incomes can receive help with water and sewerage rates.


If you own your principal place of residence, you may be eligible for water and sewerage concessions.

If you are a tenant, you may be eligible for water concessions if you pay for your water supply and/or all water usage for your principal place of residence.

You may be eligible if you have one of the following cards:

  • a Pensioner Concession Card
  • Gold Card from the Department of Veterans' Affairs (DVA)
    • Totally and Permanently Incapacitated (TPI)
    • Extreme Disablement Adjustment (EDA)
    • War Widow
  • DVA Gold Card issued to a person with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004
  • Low Income Health Care Card


You receive one of the following eligible Centrelink payments:

  • Newstart Allowance
  • Sickness Allowance
  • Widow Allowance
  • Youth Allowance
  • Partner Allowance
  • Parenting Payment
  • Special Benefit
  • Community Development Employment Project (CDEP)
  • New Enterprise Incentive Scheme (NEIS)
  • Austudy
  • Farm Household Allowance
  • War widow pension under legislation of the United Kingdom or New Zealand.


  • You can demonstrate that you and your spouse or domestic partner meet low-income provisions in the low-income earners category.

Residential parks

If you live in a residential park, you may be eligible for a combined concession for your water, sewerage and energy.

Residential Park Scheme

Water concession

The water concession is calculated as up to 30% of your total water bill for a financial year, subject to the minimum and maximum amounts in the table below. The concession amount is indexed each financial year.

Amount (2018-19)

Minimum for homeowner-occupier$191.80
Maximum for homeowner-occupier $305.80
Minimum for tenants who pay for all water usage and supply charges$191.80
Maximum for tenants who pay for all water usage and supply charges$305.80
Minimum for tenants who pay for all water usage only$124.40
Maximum for tenants who pay for all water usage only$238.40

Sewerage concession

The maximum sewerage rate remission is $114 per annum. This amount is indexed each financial year.

Before you begin

You'll need:

  • your Centrelink Customer Reference Number (CRN), DVA pension number or a copy of your most recent tax assessment
  • a copy of both sides of your Low Income Health Care Card (if you hold one)
  • a copy of your most recent water bill showing the water charges.

You may also need to provide the following additional supporting information:

  • If you are a private rental tenant, a copy of your residential tenancy agreement stating that you are responsible for the supply charge and/or the full cost of all water usage
  • if you are connected to a community wastewater management system (CWMS), a copy of your council rates notice showing the CWMS charge.

Housing SA tenants do not need to provide a copy of their tenancy agreement or water bill.

How to apply


Complete the online household concessions form to apply for a concession on water and sewerage rates and energy bills.

Apply now

Update your details using the online household concessions form.


1. Complete the form

Download and complete the concessions application form (307.9 KB PDF) or contact ConcessionsSA and ask for a form to be sent to you.

2. Submit the application

Email the form and supporting documents to

or post (no postage stamp required) to:

Reply Paid 292
Adelaide SA 5001

What happens next

If your application is approved, your water or sewerage account will be automatically credited with the concession amount.

Applicants not with SA Water

If you are not a customer of SA Water, your concession will be paid directly into your bank account by electronic funds transfer (EFT).




ConcessionsSA Hotline - 1800 307 758

If you have a hearing or speech impairment - TTY 8226 6789

Interpreting and translating

To arrange an onsite or telephone interpreter, or to have a document translated, please call the Interpreting and Translating Centre (ITC) on 1800 280 203.

Related information

Other websites

Concession finder


Alternative versions of documents

Many documents are displayed as PDF files. If you have problems accessing documents in the PDF format, you can request a copy to be made available in an alternative format.


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Page last updated 20 November 2018

Provided by:
Department of Human Services
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