Your feedback is important to Service SA.
You can submit a complaint, provide a compliment or offer a suggestion to help us improve our service. You can choose to stay anonymous or request a response.
Submit online
Provide as much detail as possible about your experience, any previous contact with Service SA and the action you would like taken.
If you request a response, provide your contact details, including any relevant licence or registration numbers.
Phone
Phone Service SA on 13 10 84 between 9:00am and 5:00pm Monday to Friday
Accessibility services
- Translation and interpreter services: phone 1800 280 203 then ask for 13 10 84.
- National Relay Service: choose your access option and ask for 13 10 84.
By post
Service SA
GPO Box 1533
Adelaide SA 5001
What happens next
You'll receive an acknowledgment once you have lodged your feedback.
If you have requested a follow-up, we aim to review your feedback and respond to you within 10 working days. If we need more time, we'll contact you.
We'll let you know when the review is complete and Service SA will provide a written summary outlining the outcome and opportunities for improvement.
If, after discussion with Service SA, you are still not satisfied with our response, you can refer your case to the Ombudsman SA.
Complaints about corruption or misconduct
If the matter concerns corruption or misconduct by a South Australian public officer or public organisation, it can be reported to the Office of Public Integrity.
