The Retailer Energy Efficiency Scheme (REES) is a South Australian government initiative that requires energy retailers to help households and businesses save on energy use and costs, and lower their greenhouse gas emissions.
To do this, energy retailers need to meet energy efficiency and audit targets that have been set for them. Retailers with a large number of residential customers are set additional targets that ensure a certain amount of the energy savings activities they do are delivered to low-income households.
The REES is managed by the Essential Services Commission of South Australia (ESCOSA).
South Australian households and businesses may be able to receive free or discounted energy efficiency activities from energy retailers participating in the REES.
Common activities include:
You may be eligible for a free home energy audit if you:
You can contact any of the REES obliged retailers or third-party contractors to find out what energy savings activities may be available for your home or business, not just the retailer currently supplying your energy services.
REES activities and targets can differ between retailers. You can call multiple retailers/contractors to see who is able to help you.
If you have received a particular REES activity, eg a water efficient shower head, you will not be eligible for it again. You may be able to receive a different REES activity, such as LED light globes. Speak to a REES contractor to see what your options are.
If a person comes to your home or business and offers you a REES energy efficiency activity or REES audit, they must identify themselves to you by:
Once they have completed energy saving activities or an audit in your home or business, they must give you a written information statement that:
If you have a problem with a REES provider, the first step is to try and resolve it with them directly. If you can’t resolve the dispute, or you weren’t given your REES provider’s details, you can lodge a complaint with ESCOSA by calling 8463 4444 or emailing email@example.com.
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