Having difficulty paying a Housing SA account
If you owe money to Housing SA, make sure you pay it by the due date.
If you have a debt, you won’t be eligible for Housing SA’s services, and the debt may be outsourced to a private debt collector.
If you’re a public or Aboriginal housing tenant, a debt also means:
- you aren’t eligible to transfer to another property
- you aren’t eligible to exchange properties with another tenant
- you may be evicted.
If you can’t pay a debt in full, contact Housing SA before it’s due to make an arrangement to repay it. The minimum arrangement amount you can make is either:
- equal to 20% of your weekly rent, if you’re a public or Aboriginal housing tenant
- $15 per week for all other customers.
Housing SA may be able to refer you to other services - eg financial counsellors, or you can find financial services in your area on the SA Community website.
If you can’t make a repayment
Contact Housing SA as soon as possible before the payment is due if you can’t make a repayment for whatever reason.
Dispute a debt
Contact Housing SA if you aren’t sure what the debt is for, or if you disagree with the debt or amount. Most matters can be resolved quickly.
If the matter can’t be resolved, you may be able to appeal the decision.
Temporary financial hardship
If you aren’t able to maintain the minimum payment arrangement, you’ll need to demonstrate you’re in temporary financial hardship.
You’re considered to be in temporary financial hardship if you’re experiencing extraordinary circumstances that significantly affect your ability to pay for essential living services - eg food, accommodation, medical treatment.
Extraordinary circumstances can include:
- the loss of, or a significantly reduced, primary income
- serious illness or family tragedy
- domestic abuse
- gambling, drug or alcohol addiction
- significant household changes - eg separation, family visiting for a cultural obligation.
You must exhaust all reasonable avenues to alleviate your financial situation - eg asked family for help, contacted a financial support service.
Complete and return a Temporary financial hardship form to Housing SA, along with all your supporting documentation - eg letters from medical and health professionals, financial counsellors.